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• Two or more terminals with the same ID can generate all kinds of strange messages including those
shaded above.
• Two bases on the same channel are big trouble.
Sometimes you get an error message and after checking, everything on the Base seems to be set OK. Drop
power on the suspect Base and try signing in again. If you get the same message, there is another Base
answering which should not be on the same channel.
Troubleshooting specific problems
I can’t communicate at all...
• First, check the communication link from the Base Station to the host. Use the following command to
test the transmission of data from host to Base and back again to the host:
• @@*Edataaaaaaaa<EOT>
• where dataaaaaaaa is any string of data, terminated by EOT. This string should be sent from the host to
the Base Station. If the data is received by the Base, it echoes it back to the host in the format:
• dataaaaaaaa<CR>
• where dataaaaaaaa is the data string from the original transmission, terminated by a CR (ASCII 13).
This test verifies communication in both directions (host to Base, Base to host).
• If the data isn’t echoed back, either your host COM port or the Base Station has a problem.
• Once you know the Base Station is communicating with the host correctly, compare the channel of the
Base Station with the channel of the Terminal. Use Site Testing to check the communication of the
Terminal to the Base and back. Make sure no other Terminals are in use, and go to Site Test mode on
the Terminal. You should get 96-100% on first try at greater than 10 feet. If you don’t, it’s a good
chance your radios need repair. Call Worth Data for an RMA.
• If you are using PICK or UNIX as your operating system, make sure the Base Station is set to
"XON/XOFF Sensitive".
My response time is poor...
• First, do Site Test 50 feet from the Station. If it's not 90+%, the Radio in the Terminal or the Base
Station is the problem.
• Second, run one of the demo programs. If the demo runs fast, it is your program that is slow.
• If you have good response time everywhere but on the outer fringe area you may need to relocate your
Base Station.
I'm not getting the distance I need...
To maximize range, the Base Station and Relay(s) should be located:
• At the center of the area of intended coverage, and
• As high as possible - mounted on the ceiling of a room with the antenna pointing downward works the
best. Sometimes just raising the Base Station to 12 feet will dramatically increase the distance,