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Troubleshooting
If you have any trouble using the AV receiver, look for a
solution in this section. If you can’t resolve the issue
yourself, contact your Onkyo dealer.
Can’t turn on the AV receiver
• Make sure that the power cord is properly plugged into
the wall outlet.
• Unplug the power cord from the wall outlet, wait five
seconds or more, then plug it in again.
The AV receiver turns off as soon as it’s turned
on
• The amp protection circuit has been activated.
Remove the power cord from the wall outlet immedi-
ately. Disconnect all speaker cables and input sources,
and leave the AV receiver with its power cord discon-
nected for 1 hour. After that, reconnect the power cord
and set the volume to maximum. If the AV receiver
stays on, set the volume to minimum, disconnect the
power cord, and reconnect your speakers and input
sources. If the AV receiver turns off when you set the
volume to maximum, disconnect the power cord, and
contact your Onkyo dealer.
There’s no sound, or it’s very quiet
• Make sure that the digital input source is selected
properly (page 41).
• Make sure that all audio connecting plugs are pushed
in all the way (page 21).
• Make sure that the inputs and outputs of all compo-
nents are connected properly (pages 23–35).
• Make sure that the polarity of the speaker cables is
correct, and that the bare wires are in contact with the
metal part of each speaker terminal (page 16).
• Make sure that the input source is properly selected
(page 50).
• Make sure that the speaker cables are not shorting.
• Check the volume. The AV receiver is designed for
home theater enjoyment. It has a wide volume range,
allowing precise adjustment.
• While a pair of headphones is connected to the
PHONES jack, no sound is output by the speakers
(page 52).
• If there’s no sound from a DVD/BD player connected
to an HDMI IN, check the DVD/BD player’s output
settings, and be sure to select a supported audio for-
mat.
• Check the digital audio output setting on the con-
nected device. On some game consoles, such as those
that support DVD, the default setting is off.
• With some DVD-Video discs, you need to select an
audio output format from a menu.
• If your turntable uses an MC cartridge, you must con-
nect an MC head amp, or an MC transformer.
• Make sure that none of the connecting cables are bent,
twisted, or damaged.
• Not all listening modes use all speakers (page 64).
• Specify the speaker distances (page 68) and adjust the
individual speaker levels (page 69).
• Make sure that the speaker setup microphone is not
still connected.
• The input signal format is set to PCM or DTS. Set it to
Auto (page 81).
Only the front speakers produce sound
• When the Stereo or Mono listening mode is selected,
only the front speakers and subwoofer produce sound.
• Check the Speaker Configuration (page 67).
Only the center speaker produces sound
• If you use the Dolby Pro Logic IIx Movie, Dolby Pro
Logic IIx Music, or Dolby Pro Logic IIx Game listen-
ing mode with a mono source, such as an AM radio
station or mono TV program, the sound is concen-
trated in the center speaker.
• Make sure the speakers are configured correctly
(page 67).
The surround speakers produce no sound
• When the T-D (Theater-Dimensional), Stereo or
Mono listening mode is selected, the surround speak-
ers produce no sound.
• Depending on the source and current listening mode,
not much sound may be produced by the surround
speakers. Try selecting another listening mode.
• Make sure the speakers are configured correctly
(page 67).
The onscreen setup menus appear only on a TV that is
connected to the HDMI OUT. If your TV is connected
to the MONITOR OUT V, or the COMPONENT
VIDEO OUT, use the AV receiver’s display when
changing settings.
Power
Audio
If you can’t resolve the issue yourself, try resetting
the AV receiver before contacting your Onkyo
dealer.
To reset the AV receiver to its factory defaults,
turn it on and, while holding down the [VCR/DVR]
button, press the [ON/STANDBY] button. “Clear”
will appear on the display and the AV receiver will
enter Standby mode.
Note that resetting the AV receiver will delete your
radio presets and custom settings.