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User Guide
49
Troubleshooting
General Problems
The display is blank
n Tap the screen to make sure the RC5000i is turned on.
n Adjust the contrast dial on the left side.
n Make sure the batteries are properly installed.
n Install new batteries or recharge the battery pack using the
recharging dock.
The display is too light or too dark
n Adjust the contrast dial on the left side.
The RC5000i shuts itself off
n This is a feature of the RC5000i to save power. You can change
the length the RC5000i stays on in the Settings (see page 13).
Devices do not respond to commands from the RC5000i
n Make sure the RC5000i is in Use mode (see page 6).
n Make sure the RC5000i’s sending eye is pointed towards the
device you’re operating.
n Check if the Low Battery icon is flashing. If so, replace the
batteries or recharge the battery pack.
n Check if the button you are trying to use is programmed
properly (see page 18).
n Check if your device understands these particular Marantz
infrared codes. Re-add the device group with the correct model
number (see page 36).
The RC5000i beeps 4 times after inserting the batteries
n Use RC5000 Setup to update the RC5000i’s software (RC5000
Setup > Tools > Update).
Programming Problems
Buttons are not sending the correct commands
n Check whether the button is programmed globally or per device
(see page 31).
Macros or Tab Style Jump buttons do not work
n Make sure the RC5000i’s sending eye is pointed towards the
device the entire time the macro is being executed.
n Insert delays to allow devices to start up properly (see page 26).
n Check if you have included inactive buttons in your macro.
n Check if you haven’t reprogrammed the buttons. Macros do not