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Hughes Model HIRD-E86 Platinum HD Receiver
Appendix A-2
Q Why don’t I have an on-screen offer to purchase pay per view programs?
A There are four possibilities: 1) Your HD receiver must be connected to a phone line;
2) Your HD receiver is connected to a phone line but DIRECTV does not realize that it is;
3) DIRECTV has disabled your ability to make on-screen purchases; or 4) the pay per view
program is not available for purchase. Call DIRECTV at 1-800-DIRECTV (1-800-347-
3288), for assistance.
Q Can I receive my local TV programs through my HD receiver?
A There are three ways to receive local programming:
1) This receiver is able to receive local NTSC and ATSC channel from an antenna con-
nected directly to the IN FROM ANT.
2) If you connect cable and a satellite dish antenna, you can receive the local “lifeline” or
“broadcast basic” service.
3) With a satellite dish antenna and a subscription you may be able to receive some of
your local channels directly from the satellite. The availability of local channels deliv-
ered directly from satellite will depend on your local area, the type of dish antenna and
the subscription package you order from DIRECTV.
Q If I have questions about my satellite system or need to have it serviced, whom should I
call?
A For issues regarding your equipment, contact Hughes Network Systems Customer Care
Center directly at 1-800-274-8995. If you would like, call your dealer first. They are most
familiar with your installation and needs. Also, they are likely to be local to you.
If you need assistance with your subscription, such as adding channels, contact DIRECTV
at 1-800-DIRECTV (1-800-347-3288).
Q I thought I had set an event to record on my VCR but, when I played the tape back, nothing
was there. What could be wrong?
A There are several possible reasons for this. First, check that the HD receiver is properly
programmed to operated your VCR and that the IR emitter is properly attached to the front
of the VCR. Make sure you have left the VCR turned on and set to the input that matches
the output from your HD receiver (RF channel 3 or 4 or A/V Audio left and right with video
or S-video). Also make sure your HD receiver is in SD output mode. Make sure you select
PreSelect™ of the program was for recording and not viewing. Make sure the program is
authorized for recording and not listed as “can’t tape.”
Q I picked up my telephone and it was making a hissing and squealing sound. Why?
A Your HD receiver was reporting any pay per view activity that may have occurred. This
happens very rarely and lasts for only a minute or so.
Q What if my question isn’t listed here?
A Call your dealer or the Hughes Network Systems Customer Care Center at 1-800-274-8995.
We will do our very best to answer your questions.