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Appendix A-1
Questions and
Answers
Questions? Did we forget to tell you something? Many people, over time, have questions about
their satellite system. We have compiled the most frequently asked questions and their answers in
this appendix. We hope they help!
Q I had a satellite signal but now I am getting a message “Searching for satellite signal. To
access related utilities, press .” What happened?
A Rain clouds and snow can affect the satellite signal reception. This loss of signal is
temporary. Also check for new growth on trees and bushes that could be blocking the signal.
One other possibility is that the wind or someone has moved the satellite dish antenna.
Q Why can’t I control my TV?
A Before you can control your TV, VCR, or any other device, besides your HD receiver, you
must program your remote control to match your different devices. See the chapter,
“Programming Your Remote Control” in this manual for specific instructions. If you have
already successfully programmed your remote control, try pressing the appropriate device
key to put your remote in the proper mode. Then try controlling that device. Also, make
sure that the batteries in the remote control are good.
Q Some channels look good, while others freeze or indicate that no signal is available. What’s
wrong?
A The most common causes for this behavior relate to an improperly grounded satellite cable.
Check the cable between your HD receiver and the satellite dish antenna. Confirm that
RG-6 (not RG-59) cable is used and does not exceed 100 feet in length. Longer cable runs
require amplification. This special amplifier is available from your dealer.
Q How can I watch one satellite program while recording another?
A With only one HD receiver, unfortunately, you can’t. Each receiver can only decode one
channel at a time.
Q I’m getting a message to call some extension. Why?
A There are many different reasons for this. If you want to watch the channel that is displaying
the message, call DIRECTV at 1-800-DIRECTV (1-800-347-3288).
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