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FAQ
Troubleshooting
Incorrect operations are often mistaken for trouble and malfunctions. If you think that there is something wrong
with this component, check the points below. Sometimes the trouble may lie in another component. Investigate
the other components and electrical appliances being used. If the trouble cannot be rectified even after exercis-
ing the checks listed below, ask your nearest Pioneer authorized independent service company to carry out repair
work.
! If the unit does not operate normally due to external effects such as static electricity disconnect the power plug
from the outlet and insert again to return to normal operating conditions.
If the problem is not solved after the troubleshooting below, if the screen freezes unexpectedly or if the buttons on
the remote control or front panel stop working completely, do the following:
! Press u STANDBY/ON on the front panel to turn off the power, then turn the power back on.
! If the power cannot be turned off, press and hold u STANDBY/ON on the front panel for over 10 seconds. The
power will turn off. In this case, the various settings made on the receiver may be cleared. (However, settings
made when the power was turned off normally are not cleared.)
Power
Symptom Remedy
The power does not turn on. Make sure that the power cord is plugged in to an active power outlet.
Try disconnecting from the power outlet, then plugging back in.
Power cannot be turned off.
(ZONE 2 ON, ZONE 3 ON or
ZONE 4 ON is displayed.)
Press the remote control’s ZONE 2, ZONE 3 or ZONE 4, then press u RECEIVER to switch
the sub zone off.
The receiver suddenly switches off
or the iPod iPhone iPad indicator
blinks.
Check that there are no loose strands of speaker wire touching the rear panel or another
set of wires. If so, re-attach the speaker wires, making sure there are no stray strands.
The receiver may have a serious problem. Disconnect from the power and call a Pioneer
authorized independent service company.
During loud playback the power sud-
denly switches off.
Turn down the volume.
Lower the 63 Hz and 125 Hz equalizer levels in the Manual MCACC setup on page 92.
Switch on the digital safety feature. While holding down ENTER on the front panel,
press u STANDBY/ON to set this receiver to the standby mode. Use TUNE i/j to
select D.SAFETY cOFFd, and then use PRESET k/l to select 1 or 2 (select D.SAFETY
cOFFd to deactivate this feature). If the power switches off even with 2 switched on, turn
down the volume. With 1 or 2 on, some features may be unavailable.
The unit does not respond when the
buttons are pressed.
Try switching the receiver off, then back on again.
Try disconnecting the power cord, then connect again.
AMP ERR blinks in the display, then
the power automatically switches off.
The ADVANCED MCACC blinks and
the power does not turn on.
The receiver may have a serious problem. Do not try switching the receiver on. Unplug the
receiver from the wall and call a Pioneer authorized independent service company.
The receiver suddenly switches off or
the FL OFF indicator blinks.
There is a problem with the receiver’s power unit or fan. Try turning on the power. If the
same thing happens, the receiver is damaged. Unplug the receiver from the wall and call
a Pioneer authorized independent service company. (Other symptoms may appear when
the power is turned on.)
Symptom Remedy
AMP OVERHEAT blinks in the dis-
play and the FL OFF indicator flash
and the power turns off.
Allow the unit to cool down in a well-ventilated place before switching back on (see
Installing the receiver on page 9).
Check whether the cables used to connect the speakers are short-circuited.
Wait at least 1 minute, then try turning the power on again.
The temperature within the unit has exceeded the allowablevalue.
Lower the volume level.
The receiver suddenly power off or
ADVANCED MCACC flashes.
The power unit is damaged. Unplug the receiver from the wall and call a Pioneer autho-
rized independent service company.
FAN STOP is displayed, then
iPod iPhone iPad indicator blinks.
The built-in cooling fan is malfunctioning. Do not try switching the receiver on. Unplug
the receiver from the wall and call a Pioneer authorized independent service company.
Display blinks 12V TRG ERR. An error has arisen in the 12 V trigger jacks. Reconnect accurately then turn the power
back on.
No sound
Symptom Remedy
No sound is output when an input
function is selected.
No sound is output from the front
speakers.
Check the volume, mute setting (press MUTE) and speaker setting (press SPEAKERS).
Make sure the correct input function is selected.
Check that the MCACC setup microphone is disconnected.
Make sure the correct input signal is selected (press SIGNAL SEL).
Note that when Fixed PCM ON is selected, you won’t be able to hear any other signal
format (see Setting the Audio options on page 74).
Check that the source component is connected properly (see Connecting your equipment
on page 18).
Check that the speakers are connected properly (see Connecting the speakers on page
22).
No sound from the surround or
center speakers.
Check that the Stereo listening mode or the Front Stage Surround Advance mode isn’t
selected; select one of the surround listening modes (see Enjoying various types of play-
back using the listening modes on page 58).
Check that the surround/center speakers are not set to NO (see Speaker Setting on page
99).
Check the channel level settings (see Channel Level on page 99).
Check the speaker connections (see Connecting the speakers on page 22).
No sound from surround back
speakers.
Check that the surround back speakers are set to LARGE or SMALL, and the surround
speakers are not set to NO (see Speaker Setting on page 99).
Check the speaker connections (see Connecting the speakers on page 22). If only one
surround back speaker is connected, make sure it’s connected to the left channel
speaker terminal.
No sound from front height or front
wide speakers.
Check that the front height or front wide speakers are set to LARGE or SMALL, and the
surround speakers are not set to NO (see Speaker Setting on page 99).
Check the speaker connections (see Connecting the speakers on page 22).