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Return Authorization
Procedure
IMPORTANT
ff you believe there is a problem with your
component, please contact your dealer, dis-
tributor, or the ~IP factory to discuss the
problem before you return the component for
repair. To expedite service, yo
u
may wish to
complete and e-mail the Service Request
Form on our website at wwvckrel/online.com.
To return a product to KrelP, please fol-
low this procedure so that we may serve
you better:
1. Obtain a Return Authorization Number
(R/A number)and shipping address from
the Krell
®
Service Department.
2.
Insure and accept all liability for loss or
damage to the product during shipment
to the Krell
®
factory and prepay all ship-
ping charges. The product may also be
hand delivered if arrangements with the
Service Department have been made in
advance. Proof of purchase may be
required for warranty validation at the
time of hand delivery.
3. Use the original packaging to insure the
safe transit of the product to the factory,
dealer, or distributor. The use of any
packaging material other than the origi-
nal packaging materials is not recom-
mended. Krell
®
may, at its discretion,
return a product in new packaging and
bill the owner for such packaging if the
product received by Krell
®
was boxed in
non-standard packaging or if the original
packaging was so damaged thatit was
unusable. If Krell
®
determines that new
packaging is required, the owner will be
notified before the product is returned. To
purchase-additional packaging, please
contact your authorized Krell
®
dealer, dis-
tributor, or the Krell
®
Service Department
for assistance.
Krell
®
is not responsible for any damage
incurred in transit. Krell
®
will file claims for
damages as necessary for products dam-
aged in transit to the factory. The owner is
responsible for filing claims for shipping
damages that occur during the return ship-
ment.
Replacement parts and/or products will be
furnished on an exchange basis only; any
parts and/or products returned to Krell
®
for
exchange become the property of Krell
®
No expressed or implied warranty is made
for any Krell
®
product damaged by accident,
abuse, misuse, natural or personal disaster,
or unauthorized modification.
In the event Krell
®
receives a product for war-
ranty service which has been modified in any
way without Krell
®
authorization, all war-
ranties on that product will be void, The prod-
uct will be returned to original factory layout
specifications at the owner’s expense before
it is repaired. All repairs required after the
product has been returned to original factory
specification will be charged to the customer,
at current parts and labor rates.
To contact the Krell
®
Service De ~artment
TEL 203-799-9954
Monday-Friday
9:00 AM to 5:00 PM EST
FAX 203-799-9796
E-MAIL krell @ krellonline.com
Audio + Video Standard
PRODUCT SERIAL NUMBER
~’~ register your product for warranty benefits,
complete and return the Warranty Registration
Card enclosed in the shipping box within 15
days of purchase.
KRELL
®
Audio-q- Video Standare
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