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Troubleshooting
—Continued
The subwoofer produces no sound
• If the source material contains no audio in the LFE
channel, the subwoofer produces no sound.
• Check the Speaker Configuration (page 96).
The Zone 2/3 speakers produce no sound
• The Zone 2/3 speakers only output sources that are
connected to an analog input. Check to see if the
source component is connected to an analog input.
There’s no sound with a certain signal format
• Check the digital audio output setting on the source
component. On some game consoles, such as those
that can play DVDs, the default setting is off.
•With some DVD-Video discs, you need to select an
audio format from a menu or with the AUDIO button
on your DVD player’s remote controller.
Can’t get 6.1- or 7.1-channel playback
• While Powered Zone 2 is being used, playback in the
main room is reduced to 5.1-channels and the sur-
round back speakers produce no sound (page 111).
The volume cannot be set to +18 dB (99)
• Check to see if a maximum volume has been set
(page 106).
• After the Automatic Speaker Setup function has been
run, or the volume level of each individual speaker has
been adjusted (pages 79 and 100), the maximum vol-
ume may be reduced.
Noise can be heard
• Using cable ties to bundle audio cables with power
cords, speaker cables, and so on can degrade audio
performance, so don’t use them.
• An audio cable may be picking up interference. Try
repositioning your cables.
The Late Night function doesn’t work
• Make sure that the source is Dolby Digital (page 91).
The analog multichannel input doesn’t work
• Check the multichannel input connections (page 31).
• Make sure that the multichannel input is assigned to
the input selector (page 52).
• Make sure that the multichannel input is selected
(page 81).
• Check the audio output settings on your DVD player.
About DTS signals
• When playing DTS program material, using the pause,
fast forward, or fast reverse function on your player
may produce a short audible noise. This is not a mal-
function.
• When DTS program material ends and the DTS bit-
stream stops, the AV receiver remains in DTS listen-
ing mode and the DTS indicator remains on. This is to
prevent noise when you use the pause, fast forward, or
fast reverse function on your player. If you switch your
player from DTS to PCM, as the AV receiver does not
switch formats immediately, you may not hear any-
thing, in which case you should stop your player for
about 3 seconds, and then resume playback.
•With some CD players, you won’t be able to playback
DTS material properly even though your player is con-
nected to a digital input on the AV receiver. This is usu-
ally because the DTS bitstream has been processed
(e.g., output level, sampling rate, or frequency response
changed) and the AV receiver doesn’t recognize it as a
genuine DTS signal. In such cases, you may hear noise.
The beginning of audio received by an HDMI IN
can’t be heard
• Since it takes longer to identify the format of an
HDMI signal than it does for other digital audio sig-
nals, sound may not be output immediately.
There’s no picture
• Make sure that all video connecting plugs are pushed
in all the way (page 26).
• Make sure that each video component is properly con-
nected.
• On your TV, make sure that the video input to which
the AV receiver is connected is selected.
• If your TV is connected to the HDMI OUT, set the
HDMI Monitor setting to Yes (page 45), and select “- -
-” in the “HDMI Input Setup” on page 46 to watch com-
posite video, S-Video, and component video sources.
• If your TV is connected to the COMPONENT VIDEO
MONITOR OUT 1 or COMPONENT VIDEO MON-
ITOR OUT 2/ZONE 2 OUT, set the HDMI Monitor
setting to No (page 45), and select “- - -” in the “Com-
ponent Video Input Setup” on page 48 to watch com-
posite video and S-Video sources.
• If the video source is connected to a component video
input, your TV must be connected to the COMPO-
NENT VIDEO MONITOR OUT 1 or COMPONENT
VIDEO MONITOR OUT 2/ZONE 2 OUT or HDMI
OUT (page 27).
• If the video source is connected to an HDMI input,
your TV must be connected to the HDMI OUT
(page 27).
• If the message “Resolution Error” appears on the AV
receiver’s display, this indicates that your TV does not
support the current video resolution and you need to
select another resolution on your DVD player.
The onscreen menus don’t appear
• On your TV, make sure that the video input to which
the AV receiver is connected is selected.
The picture is distorted
• On non-North American models, specify the TV sys-
tem used in your area in the “TV Format Setup” on
page 58.
Reception is noisy, stereo FM reception suffers
from hiss, or the FM STEREO indicator doesn’t
light up
• Relocate your antenna.
•Move the AV receiver away from your TV or com-
puter.
Video
Tuner