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7645ProjPlan.fm Draft Document for Review May 23, 2008 10:14 am
26 Maximo Essentials V7.1 - Implementer’s Guide
involvement at each stage. For each of the above mentioned phases, the
expectations from the customer are given in the below table
Table 3-1 Expectations from the customer
Phase Expectations from the Customer
Requirement Gathering and
Analysis
Assign a single point of contact from within
Explain the project vision, short term and
long term objective
Facilitate meetings with individual process
owners
Facilitate meetings with tool owners
Procure hardware and software required for
the project
Review documentation
Solution Design Review solution architecture
Review documentation and project plan
Deployment Provide hardware and software
Provide administrative access to systems
wherever required
Monitor project progress
Participate in reviews
Testing and Go-Live Provide test and production environment
Provide data for User Acceptance Testing
Facilitate in UAT
Attend training
Provide man and material resources
required for training
Support Define support scope of work boundaries
Review support plan and SLAs