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7645ax01.fm Draft Document for Review May 23, 2008 10:14 am
126 Maximo Essentials V7.1 - Implementer’s Guide
Users Used to add and manage Maximo users
SELF SERVICE
Service Requests Create Service
Request
Used by self-service users to create new service
requests
View Service
Request
Used by self-service users to view existing service
requests.
SERVICE DESK Activities and Tasks Use the Activities and Tasks application to plan,
review, and manage activities and tasks. When
you create an activity, you initiate the work process
and create a historical record of work being
performed.
Service Requests Used to create, view, and resolve service requests
from customers
Ticket Templates Used to create and manage generic ticket
templates that Service Desk environments can
leverage to standardize common or high-volume
service requests, incidents, or problems.
SYSTEM
CONFIGURATION
Platform Configuration Actions Used to manage the administrative functions of
creating actions and action groups within
Escalations.
Roles Used to mange roles within Maximo
Communication
Te mp la te s
Used to create and manage generic
communication templates that Maximo users can
leverage to standardize frequently used e-mail
communications (also known as notifications).
Database
Configuration
Used to create or modify the objects and attributes
used by Maximo applications
Application Designer Used to create new applications (clones and
custom applications) or to tailor the pages of an
existing Maximo application
Escalations Used to automatically monitor critical processes
across your enterprise. The primary goal of
Escalation Management is to ensure that critical
tasks are completed on time, such as those
defined in SLAs
MODULE/SUB-MODULE APPLICATION DESCRIPTION