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The first step in problem-solving is establishing whether the problem lies with the cartridge, the drive,
the host computer and its connections, or with the way the system is being operated. If none of the
following advice helps you solve the problem, refer to our World Wide Web Customer Care pages
on: //www.hp.com/support/dlt1 or call for assistance.
None of the drive’s LEDs illuminate
All of the LEDs on the front panel blink continually
The host server or workstation does not recognize the HP Surestore DLT1 tape drive
Possible reason Recommended action
The drive is not receiving power. Check the drive’s power cable.
Possible reason Recommended action
An internal drive fault has occurred. 1. Press and hold the Eject button for 6 seconds to
reset the drive.
2. Shut down and turn off the host server or
workstation, then turn it back on and allow it to
boot.
3. Call technical support if POST continues to fail.
Possible reason Recommended action
The drive’s SCSI ID might not be unique. Identify the SCSI IDs of existing SCSI devices by
using HP Library & Tape Tools.
Change the drive’s SCSI ID. Shut down and turn
off the host server or workstation. Change the
drive’s SCSI ID. Turn on the host server or
workstation.
Ensure that all devices on the SCSI bus are SE or
LVD.
The SCSI host adapter might be incorrectly
configured.
Check the SCSI host adapter configuration. Refer
to the SCSI host adapter manuals for instructions.
The SCSI cable might be loose. Check both ends of the SCSI cable.
The SCSI terminator might be loose or missing. Make sure an LVD/SE terminator is in place on the
end of the SCSI ribbon cable.
The SCSI bus might be improperly terminated. If your HP Surestore DLT1 drive is not the last or
only device on the SCSI bus, check all SCSI cable
connections and make sure an LVD/SE terminator
is in place on the end of the SCSI ribbon cable.
The SCSI terminator might not be at the end of
the SCSI bus or more than two terminators
might be present on the SCSI bus.
Make sure the terminators are placed only at each
end of the SCSI bus--one at the host adapter and
one on the end of the SCSI ribbon cable.
Dlt1getstart_int.fm Page 27 Thursday, November 16, 2000 1:47 PM