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americas
hp learning products
issued october 2000 : http://www.hp.com/go/support/tape may have a later version
data protection
contact hp
americas
europe
asia pacific
warranty
customer service form
north and south america
contents of this section
check the web for up to date contact information
hp support in north america
canada
united states
hp support in south america
argentina
brazil
colombia
guatemala
chile
mexico
puerto rico
venezuela
check the web for up to date information
If you have internet access, click on the URL below:
http://www.hp.com/cposupport/mail_support.html
From time to time, telephone numbers and addresses may change; accessing
contact details over the web will ensure you have the latest information.
If you do not have internet access, refer below for a list of contact numbers correct
at time of printing:
hp support in north america
Customers in North America can contact HP on the telephone support lines listed,
by country, below.
Major Account Customers in the Enterprise Market
Tape drives shipped to major North American account customers carry one of the
following product numbers (as stated on the label on the base of your drive):
products for major account customers
tape drive product number
ultrium 230, internal C7400A
ultrium 230, external C7401A
ultrium 230, rack mounted C7470A
If your drive carries one of these product numbers, you should contact the US
Response Center on:
800-633-3600
canada
Telephone
905-206-4663
Hours of operation: 8.00
a.m. to 8:00 p.m.
Monday through Friday
905-206-4663
Horaires de disponibilité :
Lundi - Vendredi, 8 h 00 -
20 h 00
united states
Telephone
(970) 635-1500
Hours of operation: 6.00
a.m. to 6:00 p.m. MST
Monday through Friday
hp support in south america
Customers in South America can contact HP on the telephone support lines listed,
by country, below.
Major Account Customers
Where a second number is listed under the sub-heading "Major Account
Customers", this number should be used by major account customers where the
product number (as stated on the label on the base of your drive) is as follows:
products for major account customers
tape drive product number
ultrium 230, internal C7400A
ultrium 230, external C7401A
ultrium 230, rack mounted C7470A
argentina
Telephone
0810 555 5520 (from
within Argentina)
(5411) 4778 8380
(outside Argentina)
Hours of operation: 8:30
a.m. to 7:30 p.m. Monday
through Friday
Major Account Customers
Telephone +54 1781 4061
0810 555 5520
(5411) 4778 8380
Horas de atención: Lunes
a Viernes de 8:30 a
19:30 h
+54 1781 4061
brazil
Telephone
Great São Paulo: (11)
3747-7799
Other regions: 0800
157751
Hours of operation: 8:00
a.m. to 7:00 p.m. Monday
through Friday
Major Account Customers
Telephone +55 11 725 1588
Grande São Paulo: (11)
3747-7799
Demais regiões: 0800
157751
horãrio de
funcionamento: Pré-
vendas Televendas : 2a
a 6a feira das 08 às 22h
Sábado das 09 às 18h
Pós-vendas: 2a a 6a feira
das 08 às 19h
+55 11 725 1588
chile
Telephone
800 22 5547
Hours of operation: 9:00
a.m. to 6:00 p.m. Monday
through Friday
800 22 5547
Horas de atención: Lunes
a Viernes de 9:00 a
18:00 h
colombia
Telephone
9 800 91477
Hours of operation: 9:00
a.m. to 6:00 p.m. Monday
through Friday
9 800 91477
Horas de atención: Lunes
a Viernes de 9:00 a
18:00 h
guatemala
Telephone
800 999 5305
Hours of operation: 9:00
a.m. to 6:00 p.m. Monday
through Friday
Saturdays from 9:00 a.m.
to 1.00 p.m.
800 999 5305
Horas de atención: Lunes
a Viernes de 9:00 a
18:00 h
mexico
Mexico City
Telephone
52-58-9922
Hours of operation: 8:30
a.m. to 22:00 p.m.
Monday through Friday
9:00 a.m. to 14:00 p.m.
on Saturday
Outside Mexico City
Telephone
01-800-472 6684
Hours of operation: 8:30
a.m. to 22:00 p.m.
Monday through Friday
9:00 a.m. to 14:00 p.m.
on Saturday
Major Account Customers
Telephone +52 5258 4500
52-58-9922
Horas de atención: Lunes
a Viernes de 8:30 a
22:00 h
01-800-472 6684
Horas de atención: Lunes
a Viernes de 8:30 a
22:00 h
+52 5258 4500
puerto rico
Telephone
1 877 2320 589
Hours of operation: 9:00
a.m. to 5:00 p.m. Monday
through Friday
1 877 2320 589
Horas de atención: Lunes
a Viernes de 9:00 a
17:00 h
venezuela
Telephone
800 47 777 (Caracas 207
8488)
Hours of operation: 8:00
a.m. to 5:00 p.m. Monday
through Friday
Major Account Customers
Telephone +58 2 239 2423
800 47 777 (Caracas 207
8488)
Horas de atención: Lunes
a Viernes de 8:00 a
19:00 h
+58 2 239 2423
© 2000, Hewlett-Packard Company
file:///C|/Documents%20and%20Settings/topher.COL-SPRINGS/Desktop/manual/document/common/contact/eng/americas.htm [12/3/2001 7:50:20 AM]