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ENGLISH
19
TROUBLESHOOTING
Check the following before assuming there is a problem with the set.
If this does not solve the problem, there may be a problem with the set. Turn off the power and unplug the power cord, then contact your
store of purchase.
• Check the connection.
Symptom
<General operation>
RemedyPossible problem
• AC adaptor is not properly connected.Power does not turn on.
• Turn on the power switch on the set’s rear
panel.
• Power switch is set to “OFF”.
• Use a serial command to cancel the key lock
mode.
• The key lock mode has been set by serial
command.
Buttons do not function.
• Use an FTP “SITE” command to cancel the key
lock mode.
• An FTP “SITE” command is being executed.
• Press the STOP button for at least 2 seconds to
cancel the script.
• A script file is playing.
_
• A medium has been ejected while drive the
drive was being accessed.
“Reboot!!!” has appeared
momentarily on the monitor
display or has appeared does not
turn off.
_
• Reboot has been executed by serial command.
• Create all the prescribed directories (VIDEO,
AUDIO, PICTURE and SCRIPT).
• A prescribed directory has not been created.
“!” displayed on the OSD even
when the SELECT button is
pressed.
• Reformat the playback medium.
✽ The data is lost when the medium is
formatted.
• File is damaged.File cannot be played.
• Create a file in a format that can be played on
this set.
• The file format is not one that can be played on
this set.
• Use a recommended card.
• The playback medium does not have sufficient
performance (speed) to keep up with the set’s
reading speed.
Image stops in the middle or is
interrupted.
• Format the medium.
✽ The data is lost when the medium is
formatted.
• The medium is not formatted.
Playback medium is not
recognized.
• Use the set’s serial control command to format
the medium on the set.
✽ The data is lost when the medium is
formatted.
• The format of the medium is not a format
compatible with this set.
✽ If the set’s drive access lamp flashes
repeatedly and the medium is not recognized
though it is recognized on a computer, etc., it
may be formatted in NTFS or super floppy
format.
• Replace the cable(s).
<Synchronized playback>
• The cable(s) for synchronization are damaged.
Two units cannot be synchronized,
or time code synchronization does
not work.
• Make the synchronization settings, then turn the
power off then back on.
• The master/slave settings in the synchronization
settings are not correct.
• Make the time code setting. (Serial command)
• In the slave mode, the time code setting is
wrong.
• Refer to the description of scripts and correct
the text.
<Script playback>
• The text of the script is wrong.
✽ On the DN-V1700, if there are mistakes in the
script text, in some cases script execution
will not start. This is to prevent malfunction.
Script playback is not possible or
stops in the middle.
• Check the switch on the set’s rear panel.
<Serial communications>
• The RS232C/422A selector switch is not set.
Serial communications not
possible.
• Check the communications protocol of the
controller.
• The communications settings on the controller
do not match the settings on the DN-V1700.