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Chapter 7. Maintenance, Troubleshooting, and Repairs
67
Spectra Logic Repair Policies
Spectra Logic offers a standard three-year return-to-factory warranty on all Spectra 2K
libraries. As of January 10, 2003, Spectra Logic is also offering a free upgrade to
QuickSwap when users register their libraries on the Spectra Logic Web site within 60
days from the date on which the library was shipped to them (U.S. and Canada only).
The details of the standard warranty are found under Limited Warranty, below. The
details of the QuickSwap service are found under QuickSwap Service on page 70.
Notices
Under any Warranty and Additional Service Option, if Spectra Logic forwards to
Customer a library or part to replace a malfunctioning library or part, Customer will
return the malfunctioning unit or part to Spectra Logic (using the RMA # provided)
within five days of receipt of the replacement library/part. If Customer does not return
the malfunctioning library/part within five days (fob destination), Customer will pay
for the unit/part at the then-applicable list price and upon receipt of invoice from
Spectra Logic.
If Customer does not pay as provided herein and such non-payment continues for 10
days after written notice, Spectra Logic may unilaterally void the warranty and pursue
all available remedies.
Limited Warranty
Spectra Logic warrants the tape library to be in good working order for a period of
three full years from the date of shipment from Spectra Logic or an authorized Spectra
Logic dealer. Should this product fail to be in good working order at any time during
this three-year period, Spectra Logic will, at its option, repair or replace this product at
no additional charge except as follows: