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Reference
• Evidence of purchase date such as a bill of sale.
• A brief note describing your receiver’s problem.
• Your name, address and phone number.
Option II:
1. We will send a replacement unit to our exchange point.
2. The exchange location will notify you of its arrival.
3. Take your unit and evidence of purchase date, such as a bill of sale, to the exchange
location and you will be provided the new or refurbished unit. Please retain all
accessories such as the remote control hand unit.
4. If the repairs are covered by your warranty, you will not be billed.
Thomson assumes no responsibility for warranty shipments from the customer to the factory
if not shipped in the manner prescribed by Thomson.
To receive a replacement receiver after we have received your unit:
• Write the RA number on the outside of the carton used to return the unit. Make sure
you insure your shipment in case of damage or loss.
• Carefully pack the unit using the original box and packing material if possible. Please
retain all accessories that were included with your unit such as the remote control hand
unit.
• Include with the shipment: Evidence of purchase date such as a bill of sale, a brief note
describing your receiver ‘s problem, your name, address and phone number.
• The representative will advise the address to mail a cashier’s check or money order for
payment if there are any out of warranty labor or parts charges, and you elect not to use
your credit card.
• After we receive your product, a new or refurbished unit will be shipped to you.
What your warranty does not cover:
• Acts of God, such as but not limited to lightning damage.
• Adjustment of customer controls.
• Damage from misuse or neglect.
• A unit that has been modified or incorporated into other products or is used for
institutional or other commercial purposes.
• Batteries.
• Units purchased, serviced or operated outside the continental U.S.A. and Alaska.
• For units intended for use in Alaska, this warranty does not cover installation or the dish
antenna. It only covers the Digital Receiver.
• Loss of programming.
• Installation.
• Shipping damage if the unit was not packed and shipped in the manner prescribed by
Thomson.
• Storage fees may be charged by the exchange point if you fail to pick up the replacement
unit in a timely manner.