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Getting Assistance
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4. Use the arrows and OK button on the remote control to highlight and toggle
between the satellites (available if you have specified that you have an elliptical,
DIRECTV dish). Try to achieve the peak signal for each.
Important
Changing transponders is not the same as fine-tuning the dish. Although the signal
strength may change, this may be due to different transponder power levels.
Your New Access Card
Periodically, your program provider may issue you a replacement access card if you
subscribe to DIRECTV
®
programming. The New Access Card Setup screen allows you to
transfer the information from the old card onto the new one. The access card fits into the
HD receiver through the back panel.
To replace the card:
1. Select Assistance from the main menu.
2. Select New Access Card.
3. Follow the on-screen directions to validate the new card.
Running the System Test
The System Test display screen is accessed through the Assistance menu and allows you to
initiate diagnostic procedures on the DIRECTV System, if you subscribe to DIRECTV
®
programming.
You should use this feature to get your access card number or when your television
doesn’t seem to be receiving satellite signals correctly.
A message screen appears when you select System Test from the Assistance menu. This
message tells you whether the system passed each test. If your system fails the test, run
the system test several times before concluding that there is a problem.
Occasional fluctuations in the phone line or satellite signal can give temporary false
readings. Note that if you do not subscribe to DIRECTV
®
programming or do not have
your satellite dish antenna installed, the test will fail.
See the section “Setup
and Connections” for
details about where to
insert your access card.