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Troubleshooting
If you have any trouble using the AV receiver, look for a
solution in this section. If you can’t resolve the issue
yourself, contact the dealer from whom you purchased
this unit.
Can’t turn on the AV receiver
• Make sure that the power cord is plugged into the wall
outlet properly.
• Unplug the power cord from the wall outlet, wait 5
seconds or more, then plug it back in again.
The AV receiver turns off as soon as it’s turned
on
• The amp protection circuit has been activated.
Remove the power cord from the wall outlet immedi-
ately. Disconnect all speaker cables and input sources,
and leave the AV receiver with its power cord discon-
nected for 1 hour. After that, reconnect the power cord
and set the volume to maximum. If the AV receiver
stays on, set the volume to minimum, disconnect the
power cord, and reconnect your speakers and input
sources. If the AV receiver turns off when you set the
volume to maximum, disconnect the power cord, and
contact the dealer from whom you purchased this unit.
There’s no sound or it’s very quiet
• Make sure that the digital input is assigned to the input
selector (page 52).
• Make sure that the correct audio input is selected
(page 85).
• Make sure that all audio connecting plugs are pushed
in all the way (page 29).
• Make sure that the polarity of the speaker cables is
correct, and that the bare wire is in contact with the
metal part of each speaker terminal.
• Make sure that the speaker cables are not shorting.
• Check the volume (page 62). The AV receiver is
designed for home theater enjoyment and has a wide
volume range for precise adjustment.
• If the MUTING indicator is flashing on the display,
press the remote controller’s [Muting] button to
unmute the AV receiver (page 83).
• While a pair of headphones is connected to the Phones
jack, no sound is output by the main room speakers
(page 84).
• Check the digital audio output settings on the source
component. On some game consoles, such as those
that can play DVDs, the default setting is off.
•With some DVD-Video discs, you need to select an
audio format from a menu or with the AUDIO button
on your DVD player’s remote controller.
• If your turntable uses an MC cartridge, you must use
an MC head amp or MC transformer (page 42).
• Check the speaker settings (pages 101–106).
• If the digital signal format is set to PCM or DTS, set it
to Auto (page 85).
• If there’s no sound from a DVD player connected to an
HDMI IN, check the DVD player’s output settings,
and be sure to select a compatible audio format.
Only the front speakers produce sound
• When the Stereo listening mode is selected, only the
front speakers and subwoofer produce sound.
• In the Mono listening mode, only the front speakers
output sound if the Output Speaker setting is set to L/R
(page 97).
• Check the Speaker Configuration (page 101).
Only the center speaker produces sound
• If you use the Dolby Pro Logic IIx Movie or Dolby
Pro Logic IIx Music listening mode with a mono
source, such as an AM radio station or mono TV pro-
gram, the sound will be concentrated in the center
speaker.
• In the Mono listening mode, only the front speakers
output sound if the Output Speaker setting is set to C
(page 97).
• Check the Speaker Configuration (page 101).
The surround speakers produce no sound
• When the Stereo or Mono listening mode is selected,
the surround speakers produce no sound.
• Depending on the source and the current listening
mode, not much sound may be produced by the sur-
round speakers. Try another listening mode (page 88).
• Check the Speaker Configuration (page 101).
The center speaker produces no sound
• When the Stereo listening mode is selected, the center
speaker produces no sound.
• In the Mono listening mode, only the front speakers
output sound if the Output Speaker setting is set to L/R
(page 97).
• Check the Speaker Configuration (page 101).
The surround back speakers produce no sound
• The surround back speakers are not used with all lis-
tening modes. Try another listening mode (page 88).
• Not much sound may be produced by the surround
back speakers with some sources.
• Check the Speaker Configuration (page 101).
• While Powered Zone 2 is being used, playback in the
main room is reduced to 5.1-channels and the sur-
round back speakers produce no sound (page 124).
Power
Audio
If you can’t resolve the issue yourself, try resetting
the AV receiver before contacting the dealer from
whom you purchased this unit.
To reset the AV receiver to its factory defaults,
turn it on and, while holding down the [VCR/DVR]
button, press the [Standby/On] button. “Clear” will
appear on the display and the AV receiver will
enter Standby mode.
Note that resetting the AV receiver will delete your
radio presets and custom settings.