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Model IFT9701 Transmitter Instruction Manual 75
HART Menu Trees Return PolicyOptional DisplaySpecifications
Appendix D
Return Policy
D.1 General guidelines
Micro Motion procedures must be followed when returning equipment. These procedures ensure legal
compliance with government transportation agencies and help provide a safe working environment for
Micro Motion employees. Failure to follow Micro Motion procedures will result in your equipment
being refused delivery.
Information on return procedures and forms is available on our Web support system at
www.micromotion.com, or by phoning the Micro Motion Customer Service Department. Contact
information is provided on the title page of this manual.
D.2 New and unused equipment
Only equipment that has not been removed from the original shipping package will be considered new
and unused. New and unused equipment includes sensors, transmitters, or peripheral devices which:
• Were shipped as requested by the customer but are not needed, or
• Were shipped incorrectly by Micro Motion.
New and unused equipment requires a completed Return Materials Authorization form.
D.3 Used equipment
All equipment that is not classified as new and unused is considered used. This equipment must be
completely decontaminated and cleaned before being returned.
Used equipment must be accompanied by a completed Return Materials Authorization form and a
Decontamination Statement for all process fluids that have been in contact with the equipment. If a
Decontamination Statement cannot be completed (e.g., for food-grade process fluids), you must
include a statement certifying decontamination and documenting all foreign substances that have
come in contact with the equipment.