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Sound
Color irregularity occurs on the
TV screen.
The system’s speakers contain magnet parts, so magnetic distortion may occur.
When color irregularity occurs on the TV screen, check the following items.
• Install the speakers at least 0.3 meters (1.0 ft) from your TV set.
• If the color irregularity persists, turn off your TV set once, then turn it on after
15 to 30 minutes.
• Make sure that no magnetic object (magnetic latch on a TV stand, health care
device, toy, etc.) is placed near the speakers.
• Reposition the speakers farther away from your TV set.
Playback picture becomes
distorted.
•Set [YC
BCR] in [YCBCR/RGB (HDMI)] to [RGB] (page 64).
Symptom Problems and solutions
There is no sound. • The speaker cord is not connected securely.
• Check the speaker settings (page 67).
There is no sound when the
component (digital satellite
receiver, PlayStation 3, etc.) is
connected directly to your TV
via HDMI.
• Check the following status.
– Connect the system and TV with a SCART (EURO AV) cable (page 26) and
select the “TV” function.
– Disable your TV’s speakers.
There is no sound from the
DIGITAL IN OPTICAL jack.
• The sampling frequency of the input stream is more than 48 kHz.
There is no digital sound from
the HDMI OUT jack when using
the Audio Return Channel
function.
• Set [AUDIO RETURN CHANNEL] in [HDMI SETUP] to [AUTO] (page 64).
• Set [CONTROL FOR HDMI] in [HDMI SETUP] to [ON] (page 64).
• Make sure that your TV is compatible with the Audio Return Channel function.
• Make sure that an HDMI cable is connected to a jack on your TV that is
compatible with the Audio Return Channel function.
• The sampling frequency of the input stream is more than 48 kHz.
The system does not output
sound correctly when connected
to a set-top box.
• Set [AUDIO RETURN CHANNEL] in [HDMI SETUP] to [OFF] (page 64).
Severe hum or noise is heard. • Move your TV away from the audio components.
• Clean the disc.
The sound loses stereo effect
when you play a VIDEO CD, a
CD, or an audio file.
• Select stereo sound by pressing AUDIO (page 37).
There is no sound or the volume
level is very low from a certain
speaker or all the speakers.
• Check the surround setting (page 48).
• Check the speaker connections and settings (pages 25, 67).
• Depending on the DVD, the output signal may not be the entire 5.1 channel.
• A 2 channel source is being played.
• Check the wireless setting (page 53).
The sound comes from the center
speaker only.
• Depending on the disc, the sound may come from the center speaker only.
Symptom Problems and solutions