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10 SMART ANTENNA User Manual Rev 6
Customer Service
Customer Service
Contact Information
If you have any questions or concerns regarding your SMART ANTENNA, please contact NovAtel Customer
Service using any one of the following methods:
NovAtel GPS Hotline: 1-800-NOVATEL (U.S. or Canada)
403-295-4900 (International)
Fax: 403-295-4901
E-mail: support@novatel.ca
Website: www.novatel.com
Write: NovAtel Inc. Customer Service Dept.
1120 - 68 Avenue NE
Calgary, Alberta, Canada
T2E 8S5
Before contacting NovAtel Customer Service regarding software concerns, please do the following:
1. Issue the NVM Reset command, Message ID# 99, with value 0 to reset all NVM. Your receiver
automatically resets after the NVM erase has been completed.
(For details on individual commands and logs, refer to the SUPERSTAR II Firmware Reference Manual)
2. Log the following data requests to a file on your PC for 30 minutes:
Receiver Status, ID# 49 one shot Navigation Data (ECEF), ID# 21 continuous
Ephemeris Data, ID# 22 continuous Navigation Data (User), ID# 20 continuous
Measurement Block, ID# 23 1 Hz Satellite Visibility, ID# 33 continuous
Fault Log, ID# 57 one shot Channel Assignment, ID# 6 continuous
HW/SW Identification, ID# 45 one shot
3. Send the file containing the log to NovAtel Customer Service, using the support@novatel.ca
e-mail
address.
Firmware Updates
Firmware updates are firmware revisions to an existing model, which improves basic functionality of the GPS
receiver. See also Appendix 6, Updating Receiver Firmware on Page 32.
Firmware upgrades are firmware releases, which increase basic functionality of the receiver from one model to
a higher level model type. When available, upgrades may be purchased at a price, which is the difference
between the two model types on the current NovAtel GPS Price List plus a nominal service charge.
If you need further information, please contact NovAtel using one of the methods given above.