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If you are having a problem with your unit, check this list for a possible solution before calling for service.
If you cannot solve the problem from the hints given here, or the unit has been physically damaged, call a qualified person,
such as your dealer, for service.
Troubleshooting
Symptom
Unable to cancel the display
demonstration.
No sound is heard.
Hard to listen to broadcasts because of
noise.
The disc sound is discontinuous.
The carrousel does not open or close.
The disc does not play.
No picture appears on the screen.
The left and right edges of the picture
are missing on the screen.
No subtitle appears on the display
though you have selected the initial
subtitle language.
Audio language is different from the
one you have selected as the initial
audio language.
The cassette holders cannot be opened.
Impossible to record.
Operations are disabled.
Unable to operate the unit from the
remote control.
Cause
Other buttons are pressed to cancel the
display demonstraton.
• Connections are incorrect or loose.
• You are playing a disc with DTS
Digital Surround.
• Antennas are disconnected.
• The AM loop antenna is too close to
the unit.
• The FM antenna is not properly
extended and positioned.
The disc is scratched or dirty.
• The AC power cord is not plugged in.
• The carrousel is locked.
The disc is placed upside down.
• The video cord is not connected
correctly.
• An incorrect input has been selected
on the TV or monitor.
“4:3 PAN-SCAN (PS)” is selected
when viewing on a conventional TV
(aspect ratio 4:3).
Power supply from the AC power cord
has been cut off while the tape was
running.
Small tabs on the back of the cassette
are removed.
The built-in microprocessor may
malfunction due to external electrical
interference.
• The path between the remote control
and the remote sensor on the unit is
blocked.
• The batteries are exhausted.
Action
Press DEMO on the unit. (See page 9.)
• Check all connections and make
corrections. (See pages 6 to 9.)
• This unit cannot output DTS sound
without connecting a decoder
compatible with DTS Digital
Surround (with “DTS” to “ON” —
See page 31.)
• Reconnect the antennas correctly and
securely.
• Change the position and direction of
the AM loop antenna.
• Extend the FM antenna at the best
position.
Clean or replace the disc. (See page
45.)
• Plug the AC power cord.
• Unlock the carrousel. (See page 18.)
Place the disc with the label side up.
• Connect the video cord correctly.
• Select the correct input on the TV or
monitor.
Select “4:3 LETTER BOX (LB).” (See
page 33.)
Some DVDs are programed to always
display no subtitle initially. If this
happens, press SUBTITLE on the
remote control after starting play.
Some DVDs are programed to always
use the original language initially. If
this happens, press AUDIO/MPX on the
remote control after starting play.
Turn on the unit.
Cover the holes with adhesive tape.
Unplug the AC power cord and then
plug it back in.
• Remove the obstruction.
• Replace the batteries.
EN36-48.CA-MXDVA5[UG]_f 01.3.23, 1:46 PM47