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Chapter 3: Networking
Illustrations contained in this document are for representation only.
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Chapter 4: Additional Information
Frequently Asked Questions
Frequently Asked QuestionsFrequently Asked Questions
Frequently Asked Questions
Q. What if
Q. What if Q. What if
Q. What if I don’t subscribe to cable TV?
I don’t subscribe to cable TV?I don’t subscribe to cable TV?
I don’t subscribe to cable TV?
A. If cable TV is available in your area, data and voice service may be made available with or without
cable TV service. Contact your local cable company for complete information on cable services,
including high-speed internet access.
Q. How do I get the system installed?
Q. How do I get the system installed?Q. How do I get the system installed?
Q. How do I get the system installed?
A. Professional installation from your cable provider is strongly recommended. They will ensure proper
cable connection to the modem and your computer. However, your retailer may have offered a self
installation kit, including the necessary software to communicate with your cable ISP.
Q. My modem is connected to the power sector but does not work
Q. My modem is connected to the power sector but does not workQ. My modem is connected to the power sector but does not work
Q. My modem is connected to the power sector but does not work
A.Check the ON/OFF button on the rear panel of your modem. Should be set to “1”
Q. Once my
Q. Once myQ. Once my
Q. Once my
Wireless Voice Gateway
Wireless Voice GatewayWireless Voice Gateway
Wireless Voice Gateway
is connected, how do I get access to the Internet?
is connected, how do I get access to the Internet?is connected, how do I get access to the Internet?
is connected, how do I get access to the Internet?
A. Your local cable company provides your internet service*, offering a wide range of services including
email, chat, and news and information services, and a connection to the World Wide Web.
Q. It seems
Q. It seemsQ. It seems
Q. It seems
that the wireless network is not working
that the wireless network is not workingthat the wireless network is not working
that the wireless network is not working
A. Check the WiFi LED on the front panel. If it is no lighted, press on the WPS button (on the side of the
modem) during 3 seconds and then check again the WiFi LED. If it is lighted, then the WiFi is enabled.
Q. C
Q. CQ. C
Q. Can I watch TV, surf the Internet, and talk to my friends through the
an I watch TV, surf the Internet, and talk to my friends through thean I watch TV, surf the Internet, and talk to my friends through the
an I watch TV, surf the Internet, and talk to my friends through the
Wireless Voice Gateway
Wireless Voice GatewayWireless Voice Gateway
Wireless Voice Gateway
at
at at
at
the same
the samethe same
the same
time?
time?time?
time?
A. Absolutely!
Q. What do you mean by “Broadband?”
Q. What do you mean by “Broadband?”Q. What do you mean by “Broadband?”
Q. What do you mean by “Broadband?”
A. Simply put, it means you’ll be getting information through a “bigger pipe,” with more bandwidth, than
a standard phone line can offer. A wider, “broader” band means more information, more quickly.
Q. What is
Q. What is Q. What is
Q. What is Euro
EuroEuro
Euro-
--
-DOCSIS and what does it mean?
DOCSIS and what does it mean?DOCSIS and what does it mean?
DOCSIS and what does it mean?
A. “Data over Cable Service Interface Specifications” is the industry standard that most cable companies
are adopting as they upgrade their systems. Should you ever decide to move, the Wireless Voice Gateway