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Troubleshooting
In general, you should refer any service problems to your Classé dealer. Before
contacting your dealer, check to see if the problem is listed here. If it is, try the
suggested solutions. If none of these solves the problem, contact your Classé dealer.
1 Everything appears to be on, but there is no sound.
✓ Adjust the volume control to a moderate level (one that should
be audible but is not excessive).
✓ Make sure the source component for which the input has been
selected is switched on and is out of its standby mode.
✓ Make sure the proper input has been selected for the source
being used.
✓ Check that the surround processor is not in mute mode.
✓ Ensure that the power amplifier is powered up and out of
standby mode.
✓ Check if the tape monitor is enabled. If it is engaged and the
recorder is off, you will not hear the selected source. Disengage
the tape monitor unless you wish to monitor the recording.
✓ If the problem occurs only with a particular input, check the
interconnect cables between that source and the surround processor.
✓ If the problem occurs with all inputs, check the cables between
the surround processor and the power amplifier. If no fault is
found there, check the speaker wires for secure connections.
Important! Check that the power amplifier is off before checking any
connections between the surround processor and power
amplifier, or between the power amplifier and the speakers.
2 There is no sound and the Standby LED is not lit.
✓ Ensure the surround processor is plugged into the AC mains and
switched on, and that the AC mains are operating normally. The
unit will automatically attempt to protect itself from improper
AC mains voltages by not powering up. Make sure your power
amplifier is off (if the amplifier is already connected to the
surround processor) before plugging your surround processor
into the AC mains and powering it up.
✓ If your surround processor was plugged in properly, try the
following: put it in standby, switch off the main power switch on
the back, and unplug the unit for at least thirty seconds before
trying to power it up again. (Sometimes a brownout of short-
term loss of power might require a restart.)
Important! Make sure to power down your power amplifier BEFORE
doing the restart.
✓ Check the manual levels setting within the associated position, at
system setup/speakers/(applicable position)/manual levels/(select
the channel) and then use the increase or decrease buttons to
adjust the channel in question
✓ If none of these solutions work, please consult your Classé dealer
for assistance. Never attempt to replace an internal fuse. There
are no user-serviceable parts inside your unit.