Omnia 6 Use and Installation Guide – Version 1.00a
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Obtaining Service
• Omnia Customer Focus personnel are available in Cleveland, Ohio, USA, Monday through Friday
between 9:00 A.M. and 6:00 P.M., Eastern Time. If outside the U.S.A., see below.
• Before contacting Omnia Customer Focus, please have the serial number of the unit (located on a
barcode sticker on the rear panel in this format: 4700XXYYYY) and a description of the
symptoms/problems ready for the technician.
• All units being returned to for service MUST have a Return Authorization (RA) number assigned
to them first. Units that are returned without a RA number will experience delays in service.
• Return the Omnia in its original shipping carton. For best treatment, shipping the Omnia in its
original factory box protects it as well as possible. Damage caused by improper packaging is not
covered under your warranty!
• Loaner units are usually available on a first come, first served basis. Your Omnia Customer Focus
engineer will assist you with the necessary arrangements.
Via the World Wide Web
The Omnia Web site has a wide variety of information that may be useful for product support, applications
information, software updates, etc. The URL is: http://www.omniaaudio.com.
Via E-Mail
The customer service e-mail address for Omnia is: support@omniaaudio.com.
Via Phone & Mail (USA and non-European Countries)
Customer service is available by telephone, Monday – Friday between 9:00 A.M. and 6:00 P.M., USA
Eastern time zone.
Phone: +1.216.241.7225 Fax: +1.216. 241.4103
Shipping Information: * Omnia Customer Service
2101 Superior Avenue
Cleveland, Ohio 44114 USA
Via Phone & Mail for Europe
Service is available from the Omnia Europe office in Freising, Germany.
Phone: +49 8161 42467 Fax: +49 8161 42402
Shipping Information: * Omnia Europe
Johannistraβe 6
D-85354 Freising, Germany
Note: To ensure prompt service, the Return Authorization number must be written
prominently on or near the shipping label on the box!
