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Troubleshooting
If you experience any of the following difficulties while using the system, use this troubleshooting
guide to help remedy the problem before requesting repairs. Should any problem persist, consult your
nearest Sony dealer.
Note that if service personnel changes some parts during repair, these parts may be retained.
In the event of a problem with the S-AIR function, have a Sony dealer check the entire system together
(S-AIR main unit and sub unit).
Power
Picture
Symptom Remedy
The power is not turned on. • Check that the AC power cord (mains lead) is connected securely.
•Press "/1 after “STANDBY” disappears from the front panel display.
If “PROTECTOR” and “PUSH
POWER” appear alternately in
the front panel display.
Press "/1 to turn off the system, and check the following items after
“STANDBY” disappears.
• Are the + and – speaker cords short-circuited?
• Are you using only the specified speakers?
• Is anything blocking the ventilation holes of the system?
• After checking the above items and fixing any problems, turn on the system. If
the cause of the problem cannot be found even after checking all the above
items, consult your nearest Sony dealer.
Symptom Remedy
There is no picture. • The video connecting cords are not connected securely.
• The video connecting cords are damaged.
• The unit is not connected to the correct TV input jack (page 22).
• The video input on the TV is not set so that you can view pictures from the
system.
• Check the output method on your system (page 22).
• Re-connect the connecting cord securely.
• The unit is connected to an input device that is not HDCP (High-bandwidth
Digital Content Protection) compliant (“HDMI” on the front panel does not
light up) (page 22).
• When playing a double-layer DVD, the video and audio may be momentarily
interrupted at the point where the layers switch.
No picture appears when the
video output resolution selected
in [Output Video Format] is
incorrect.
• Press and hold N and Z on the unit for more than 5 seconds to reset the video
output resolution to the lowest resolution.
Video signals are not output
from the jacks, other than from
the HDMI OUT jack, when
connecting the HDMI OUT jack
and other video output jacks at
the same time.
• Set [Output Video Format] to [Component Video] (page 80).
The dark area of the picture is too
dark/the bright area is too bright
or unnatural.
• Set [Picture Quality Mode] to [Standard] (default) (page 44).