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If you see this on the screen: Try this:
Login failed •Your SIRIUS or XM user name and/or password
is incorrect, you don’t have a subscription to the
Premium SIRIUS|XM Internet Radio service, or your
subscription is no longer valid.
To verify that you are subscribed to the service,
listen online:
• For SIRIUS service go to www.sirius.com, Click
on the LISTEN ONLINE link, and then click the
LAUNCH ONLINE PLAYER link. Enter your
username and password. Select a channel to
listen to and then click on the PREMIUM link. If
you can listen in the Premium mode, then you are
subscribed to the Premium SIRIUS|XM Internet
Radio service.
• For XM service go to www.xmradio.com. Click on
the LISTEN ONLINE NOW link and then enter
your email address and password. If you can listen,
then you are subscribed to the SIRIUS|XM Internet
Radio service.
Close the browser window to exit the player before
continuing.
If you don’t have a Premium SIRIUS|XM Internet
Radio subscription, go to www.sirius.com/
siriusinternetradio or call 888-539-7474 to subscribe.
For XM service go to www.xmradio.com/getxmro or
call 800-967-2346 to subscribe and get your user
name and password. You can add this service to your
SIRIUS or XM subscription, or subscribe only to the
Premium SIRIUS|XM Internet Radio service.
Troubleshooting