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Troubleshooting
If you see this on the screen: Try this:
Waiting for Ethernet •The Radio is expecting a wired Ethernet
connection. Plug an Ethernet wire into your
home/office network, then plug the other
end into the Ethernet connection inside the
compartment at the rear of the Radio. (Refer to
page 11 for the location of the connector.)
•Change to a wireless network connection if a
wired Ethernet connection is not available.
Failed to connect •The network information you entered is
incorrect. Verify and re-enter the information.
(Refer to page 17 for a wireless network, or page 21
for a wired network.)
•You have entered an incorrect password for a
secure wireless network. Verify and re-enter the
information. (Refer to page 23.)
•If you have manually configured a network
connection, you have entered one or more
incorrect settings. Verify and re-enter the
information. (Refer to page 66 for a wireless
network, or page 71 for a wired network.)
Stream Closed •Your account user name and password has
been used at another location to connect to
the Premium SIRIUS|XM Internet Radio service,
and your Radio has been disconnected from the
service. Turn your Radio Off and On again.
•The Radio may have timed out due to lack of
activity. Turn your Radio Off and On again.
To prevent a time-out, periodically adjust the
volume, change the channel, or enter a menu, etc.