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Additional Information
Troubleshooting
If you experience any of the following
difficulties while using the receiver, use
this troubleshooting guide to help you
remedy the problem. Should any problem
persist, consult your nearest Sony dealer.
Note that if service personnel changes
some parts during repair, these parts may
be retained.
The receiver is turned off
automatically.
• “Auto Standby” is set to “On”
(page 102).
• The Sleep Timer function is working
(page 16).
• “PROTECTOR” is working
(page 126).
No image appears on the TV.
• Select the appropriate input using the
input buttons.
• Set your TV to the appropriate input
mode.
• Move your audio equipment away
from the TV.
• Assign the component video input
correctly.
• The input signal should be same as the
input function when you are up-
converting an input signal with this
receiver (page 22).
• Make sure that cables are correctly and
securely connected to equipment.
• Depending on the playback
equipment, you may need to set up the
equipment. Refer to the operating
instructions supplied with each
equipment.
• Be sure to use a High Speed HDMI
cable when you view images or listen
to sound, especially for the 1080p,
Deep Color (Deep Colour), 4K or 3D
transmission.
• The output of the HDMI video signals
of the receiver may be set to
“HDMI OFF”. In this case, select
“HDMI A” or “HDMI B” using the
HDMI OUTPUT button (page 85).
No 3D image appears on the TV.
• Depending on the TV or the video
equipment, 3D images may not be
displayed. Check the HDMI video
formats supported by the receiver
(page 129).
No 4K image appears on the TV.
• Depending on the TV or the video
equipment, 4K images may not be
displayed. Check the video capability
and setting of your TV and video
equipment. Also, make sure you
connect the video equipment to 4K
available HDMI IN jack of this
receiver.
When the receiver is in standby mode,
there is no image output from the TV.
• When the receiver enters into standby
mode, image is from the last HDMI
equipment selection before you turned
off the receiver. If you are enjoying
other equipment, play the equipment
and perform the One-Touch Play
operation, or turn on the receiver to
select the HDMI equipment you want
to enjoy.
• Make sure “Pass Through” is set to
“On” in the HDMI Settings menu if
you connect equipment not compatible
with the “BRAVIA” Sync to the
receiver (page 99).
The GUI menu does not appear on the
TV screen.
• GUI is only available when you
connect to the HDMI OUT A or HDMI
OUT B jacks.
• Press HOME to turn the GUI on.
Power
Image