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Troubleshooting
, The audio file does not have the extension “.mp3,”
“.wma,” “.m4a,” “.mp4” or “.3gp.”
, The data is not stored in MP3/WMA/AAC format.
, WMA files with DRM copyright protection cannot
be played back. For how to check the copyright
protection of a WMA file, see page 63.
, USB storage devices formatted with file systems
other than FAT16 or FAT32 are unsupported.*
, If you use a partitioned USB storage device, only
files on the first partition can be played.
, Files that are encrypted or protected by passwords,
etc., cannot be played back.
* This system supports FAT16 and FAT32, but some
USB devices may not support all of these FAT. For
details, see the operating manual supplied with each
USB device or contact the manufacturer.
, Check the nature of the error. See “Messages”
(page 64).
, Check the network status. Press OPTIONS to enter
the options menu, then select “Information” –
“Connection.” If “No Connection” appears, set up
the network connection again (page 22).
, When the system is connected through a wireless
network, move the unit and the wireless LAN router/
access point closer to each other and do the setup
again.
, Check the settings of the wireless LAN router/access
point and do the setup again. For details on the
settings of the devices, refer to the operating manual
supplied with the devices.
, Make sure that you use a wireless LAN router.
, Wireless networks are influenced by electromagnetic
radiation emitted by microwave ovens and other
devices. Move the unit away from these devices.
, Make sure that the wireless LAN router/access point
is turned on.
, Make sure that the wireless LAN router/access point
is turned on.
, Make sure that the server is turned on.
, The network settings on the system may be incorrect.
Check the network status. Press OPTIONS to enter
the options menu, then select “Information” –
“Connection.” If “No Connection” appears, set up
the network connection again (page 22).
, The server may be unstable. Restart it.
, Confirm that the system and the server are connected
to the wireless LAN router/access point correctly.
, Confirm that the server has been correctly set
(page 37). Confirm that the system has been
registered to the server and allows the music
streaming from the server.
, When the system is connected to the wireless
network, move the unit and the wireless LAN router/
access point closer to each other.
, If the ICF (Internet Connection Firewall) function is
active on the computer, this may prevent the system
from connecting to the computer (only when your
computer is used as a server). You may need to
change the firewall settings to allow the system to
connect. (For details on changing the firewall
settings, refer to the operating manual supplied with
your computer.)
, If you have reset the system or performed a system
recovery on your server, perform the network
settings again (page 22).
, You may have turned on this system before you
turned on the server. Enter the options menu and
select “Refresh” in the server list display to refresh
the server list (page 40).
, Make sure that the wireless LAN router/access point
is turned on.
, Make sure that the server is turned on.
, Confirm that the server has been correctly set
(page 37). Confirm that the system has been
registered to the server and allows the music
streaming from the server.
, Confirm that the system and the server are connected
to the wireless LAN router/access point correctly.
Enter the options menu and select “Information” to
check the settings (page 51).
, Refer to the operating manual of your wireless LAN
router/access point, and check the multicast setting.
If the multicast setting is enabled on the wireless
LAN router/access point, disable it.
, Shuffle play is selected. Set the play mode to normal
(page 48).
Files cannot be played back.
Network connection
An error message appears.
The system cannot connect to the network.
Home Network
The system cannot connect to a network.
The server (such as a computer) does not
appear in the server list. (“No Server” appears
on the display.)
“No Server” appears on the display, or the
system cannot join a PARTY.
You cannot play audio data normally.