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Troubleshooting—Continued
Can’t get 6.1 or 7.1 playback?
• If no surround back speakers are connected, or Zone 2/3 is
being used, 6.1 and 7.1 playback is not possible.
• If the “SB Mode (5ch)” is available in any sub-menu of the
“Listening Mode Setup” menu, make sure that it is not set
to “Off” (pages 102-109).
The volume cannot be set above 99?
• When the levels of all speakers have been calibrated (page
90), the maximum volume setting may change.
Noise can be heard?
• Using cable ties to bundle audio cables with power cords,
speaker cables, and so on may degrade the audio perfor-
mance, so don’t do it.
• An audio cable may be picking up interference. Try reposi-
tioning your cables.
The Late Night function doesn’t work?
• Make sure the source material is Dolby Digital (page 54).
The multichannel input doesn’t work?
• Check the MULTI-CH IN connections (page 64).
• Make sure that the multichannel input is assigned to the
correct input source (page 64).
• Set the audio input signal format to Multich (page 65).
About DTS signals
• When DTS program material ends and the DTS bitstream
stops, the TX-NR1000/TX-NR5000E remains in DTS lis-
tening mode and the DTS indicator remains on. This is to
prevent noise when you use the pause, fast forward, or fast
reverse function on your player. If you switch your player
from DTS to PCM, because the TX-NR1000/
TX-NR5000E does not switch formats immediately, you
may not hear any sound, in which case you should stop
your player for about three seconds, and then resume play-
back.
• With some CD and LD players, you won’t be able to play-
back DTS material properly even though your player is
connected to a digital input on the TX-NR1000/
TX-NR5000E. This is usually because the DTS bitstream
has been processed (e.g., output level, sampling rate, or fre-
quency response changed) and the TX-NR1000/
TX-NR5000E doesn’t recognize it as a genuine DTS sig-
nal. In such cases, you may hear noise.
• When playing DTS program material, using the pause, fast
forward, or fast reverse function on your player may pro-
duce a short audible noise. This is not a malfunction.
There’s no picture?
• Make sure that all video connecting plugs are pushed in all
the way.
• Make sure that each video component is properly con-
nected.
• Make sure that the proper setting is made for the “Video
Assign” sub-menu under the “Input Setup” menu (page
95).
• On your TV, make sure that the video input to which the
TX-NR1000/TX-NR5000E is connected is selected.
• While the Pure Audio listening mode is selected, the video
circuits are turned off and the TX-NR1000/TX-NR5000E
outputs no video signals.
The onscreen menus (OSD) don’t appear, or they
appear in an odd position?
• Make sure that the proper setting is made for the “Video
Output Assign” sub-menu under the “Speaker/Output
Setup” menu (page 92).
• Make sure that the proper setting is made for the “OSD
Setup” sub-menu under the “Preference” menu (page 119).
• On your TV, make sure that the video input to which the
TX-NR1000/TX-NR5000E is connected is selected.
Reception is noisy, FM stereo reception is noisy, or
the FM STEREO indicator doesn’t appear?
• Relocate your antenna.
• Move the TX-NR1000/TX-NR5000E away from your TV
or computer.
• Press the [TUNING MODE] button to turn off the “AUTO”
indicator, bringing the FM mode to monaural (page 60).
• When listening to an AM station, operating the remote con-
troller may cause noise.
• Passing cars and airplanes can cause interference.
• Concrete walls weaken radio signals.
• If nothing improves the reception, install an outdoor
antenna.
When the TX-NR1000/TX-NR5000E is unplugged or a
power failure occurred:
• Normally, the built-in memory retains its contents for 2
weeks. If it loses radio presets, make the presets again.
The remote controller doesn’t work?
• Make sure that the batteries are installed with the correct
polarity (page 9).
• Install new batteries. Don’t mix different types of batteries
or old and new batteries (page 9).
• Make sure that the remote controller is not too far away
from the TX-NR1000/TX-NR5000E, and that there’s no
obstruction between the remote controller and the
TX-NR1000/TX-NR5000E’s remote control sensor (page
9).
• Make sure that the TX-NR1000/TX-NR5000E is not sub-
jected to direct sunshine or inverter type fluorescent lights.
Relocate if necessary.
• If the TX-NR1000/TX-NR5000E is installed in a rack or
cabinet with colored glass doors, the remote controller may
not work reliably when the doors are closed.
• Make sure you’ve selected the correct remote controller
mode (pages 49).
• When using the remote controller to control other manufac-
turers’ AV components, some buttons may not work as
expected.
• Make sure you’ve entered the correct remote control ID.
• If you change the remote controller’s transmission signal
format to RF, be sure to select the same ID as the RF
receiver.
Can’t control other components?
• If it’s an Onkyo component, make sure that the cable
and analog audio cable (RCA/phono) are connected prop-
erly. Connecting only an cable won’t work (page 47).
• Make sure you’ve selected the correct remote controller
mode (pages 49).
Video
Tuner
Remote Controller