Onkyo TX-SR800 Stereo System User Manual


 
74
Troubleshooting guide
VIDEO and AUDIO
Desired picture does not appear.
Improper connection.
Check connections. Insert the plugs and connectors
completely (see pages 16 to 19).
Video Setup Sub-menu settings are incorrect.
Check settings at Setup Menu Input Setup Menu Video
Setup Sub-menu (see page 48).
No OSD Menu display.
Improper connection.
Check connections (see page 17).
Audio and video do not match.
Improper connection.
Check connections (see pages 16 to 19).
Video Setup Sub-menu settings are incorrect.
Check settings at Setup Menu Input Setup Menu Video
Setup Sub-menu (see page 48).
Audio is not heard or audio from different source is
heard.
Digital Setup Sub-menu settings are incorrect.
Check settings at Setup Menu Input Setup Menu Digital
Setup Sub-menu (see page 46).
No picture appears on the TV screen (or monitor).
TV (or monitor) is not set to receive the output signals from the
receiver.
Set the TV (or monitor) to the receiver input.
Video cable is not connected securely.
Check connections (see pages 16 to 19).
Input source is connected to the COMPONENT VIDEO IN
connectors.
Make sure TV (or monitor) is connected to COMPONENT
VIDEO OUT connectors (see page 17).
REMOTE CONTROLLER
Front panel controls function but remote controller
controls do not.
No batteries in remote controller.
Insert batteries (see page 7).
Batteries have worn out.
Replace batteries (see page 7).
Remote controller is not pointed at the remote sensor of the TX-
SR800.
Point the remote controller at the remote sensor of the TX-
SR800 (see page 7).
Remote controller is too far from the TX-SR800.
Operate the remote controller within 16 feet (5 meters) (see
page 7).
Remote controller is functioning in a different mode
Press the RCVR MODE button.
OTHER
LATE NIGHT function cannot be used.
Playback source is not Dolby Digital encoded.
Check that the DOLBY DIGITAL indicator lights up on the
display.
Re-EQ function cannot be used.
Parameter may not be able to be set due to current listening
mode.
Select different listening mode (see page 58).
Desired parameter cannot be set.
Parameter may not be able to be set due to current listening
mode.
Check settings in Audio Adjust Menu (see page 58).
Multichannel audio is not output.
The Multichannel setting is set to No.
Set the Multichannel setting to Yes at Setup Menu Input
Setup Menu Multichannel Setup Sub-menu (see page 47).
Input source is not connected to MULTI CHANNEL INPUT
port.
Check connections (see page 27).
Components in remote zone (Zone 2) do not operate
properly.
Components are incorrectly connected.
Check connections.
Objects are interfering with remote controller signals.
Move inferring objects away from path of remote controller
signals.
Sound is sometimes heard and sometimes not heard
with digital sources.
One digital input format has been specified so other digital
formats are not played.
Select All at Setup Menu Input Setup Menu Digital
Setup Sub-menu Digital Format (see pages 47).
Noise during playback or skipping of the beginning
sounds occurs with DTS sources, PCM sources, and
other digital sources.
When All is set for the digital format setting, time is required
to change formats when different sources are played.
Try specifying the format you are playing at Setup Menu
Input Setup Menu Digital Setup Sub-menu Digital
Format (see pages 47).
The unit cannot be switched to Dolby EX or DTS-ES
mode.
•“Surr Back/Zone 2 is set to Zone 2.
Change the 0. Hardware Setup 0-2. Surr Back/Zone 2
Sub-men setting to Surr Back. (See page 41)
The Surr Back setting is set to None.
Set the Surr Back setting to Large or Small at Setup
Menu 1. Speaker Setup Menu 1-1. Speaker Config
Sub-menu (see page 43).