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Troubleshooting guide
VIDEO and AUDIO
Desired picture does not appear.
• Improper connection.
➞Check connections. Insert the plugs and connectors
completely (see pages 16 to 19).
• Video Setup Sub-menu settings are incorrect.
➞Check settings at Setup Menu → Input Setup Menu → Video
Setup Sub-menu (see page 48).
No OSD Menu display.
• Improper connection.
➞Check connections (see page 17).
Audio and video do not match.
• Improper connection.
➞Check connections (see pages 16 to 19).
• Video Setup Sub-menu settings are incorrect.
➞Check settings at Setup Menu → Input Setup Menu → Video
Setup Sub-menu (see page 48).
Audio is not heard or audio from different source is
heard.
• Digital Setup Sub-menu settings are incorrect.
➞Check settings at Setup Menu → Input Setup Menu → Digital
Setup Sub-menu (see page 46).
No picture appears on the TV screen (or monitor).
• TV (or monitor) is not set to receive the output signals from the
receiver.
➞Set the TV (or monitor) to the receiver input.
• Video cable is not connected securely.
➞Check connections (see pages 16 to 19).
• Input source is connected to the COMPONENT VIDEO IN
connectors.
➞Make sure TV (or monitor) is connected to COMPONENT
VIDEO OUT connectors (see page 17).
REMOTE CONTROLLER
Front panel controls function but remote controller
controls do not.
• No batteries in remote controller.
➞Insert batteries (see page 7).
• Batteries have worn out.
➞Replace batteries (see page 7).
• Remote controller is not pointed at the remote sensor of the TX-
SR800.
➞Point the remote controller at the remote sensor of the TX-
SR800 (see page 7).
• Remote controller is too far from the TX-SR800.
➞Operate the remote controller within 16 feet (5 meters) (see
page 7).
• Remote controller is functioning in a different mode
➞Press the RCVR MODE button.
OTHER
LATE NIGHT function cannot be used.
• Playback source is not Dolby Digital encoded.
➞Check that the DOLBY DIGITAL indicator lights up on the
display.
Re-EQ function cannot be used.
• Parameter may not be able to be set due to current listening
mode.
➞Select different listening mode (see page 58).
Desired parameter cannot be set.
• Parameter may not be able to be set due to current listening
mode.
➞Check settings in Audio Adjust Menu (see page 58).
Multichannel audio is not output.
• The Multichannel setting is set to “No.”
➞Set the Multichannel setting to “Yes” at Setup Menu → Input
Setup Menu → Multichannel Setup Sub-menu (see page 47).
• Input source is not connected to MULTI CHANNEL INPUT
port.
➞Check connections (see page 27).
Components in remote zone (Zone 2) do not operate
properly.
• Components are incorrectly connected.
➞Check connections.
• Objects are interfering with remote controller signals.
➞Move inferring objects away from path of remote controller
signals.
Sound is sometimes heard and sometimes not heard
with digital sources.
• One digital input format has been specified so other digital
formats are not played.
➞Select “All” at Setup Menu → Input Setup Menu → Digital
Setup Sub-menu → Digital Format (see pages 47).
Noise during playback or skipping of the beginning
sounds occurs with DTS sources, PCM sources, and
other digital sources.
• When “All” is set for the digital format setting, time is required
to change formats when different sources are played.
➞Try specifying the format you are playing at Setup Menu →
Input Setup Menu → Digital Setup Sub-menu → Digital
Format (see pages 47).
The unit cannot be switched to Dolby EX or DTS-ES
mode.
•“Surr Back/Zone 2” is set to “Zone 2.”
➞Change the “0. Hardware Setup → 0-2. Surr Back/Zone 2
Sub-men” setting to “Surr Back.” (See page 41)
• The “Surr Back” setting is set to “None.”
➞Set the “Surr Back” setting to “Large” or “Small” at Setup
Menu → “1. Speaker Setup Menu” → “1-1. Speaker Config
Sub-menu” (see page 43).