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BH970 Wireless Mono DECT Headset User’s Guide 22
8.8 Listening to Music
To listen to music played on a communication software, you must open an audio link between the BH970 Base and the communication
software. When an audio link is opened and no calls are active, any music or sounds played on the communication software (including
music from a media player) will play in the headset.
Open/Close an Audio Link Between Base and Communication Software
1. Launch the Jabra Control Center.
2. Click the open/close audio link button in the top toolbar.
Alternatively, right-click the Jabra icon in Windows taskbar, and select Open Audio Link or Close Audio Link.
8.9 Theft Protection
The BH970 Base includes a Kensington Security Slot for attaching a security cable. To secure the base to your desk, purchase any safety
cable usable with the Kensington Security Slot and follow the instructions included with the cable.
9. Support
9.1 FAQs and Troubleshooting
Q The desk phone/communication software state icon is grayed out on the base keypad. What does this mean?
A The phone is not the current target, or the phone is unplugged.
Q How do I pair my headset with the BH970 Base?
A Dock the headset with the base to initiate pairing. Pairing will occur automatically, unless the base can establish a link with
aprimaryheadset.
Q Is it possible to dock my headset on another base?
A Yes. The headset can be docked with any BH970 Base.
Q Can I pair my headset directly with a third-party DECT phone?
A No. The headset can only be paired with a BH970 Base.
Q Why doesn’t my computer detect the BH970 Base?
A Try connecting the base to another USB port on the communication software. It is recommended to have a direct connection
between the base and USB port (without a USB hub).
Q Why doesn’t my headset work with my desk phone/communication software?
A Check the following:
• Ensure the headset battery is charged. The keypad battery icon will be green when charging,
or yellow when charged.
• Ensure the headset is in range of the base, up to 492 feet (150 meters), depending on environment.
• Ensure the headset and base are paired. Dock the headset to initiate pairing.
Q Why does nothing happen when I try to use my desk phone?
A Check the following:
• Ensure the base is powered on.
• Ensure desk phone is the current target. The keypad desk phone icon will be white.
• Ensure there is an audio connection between desk phone and base.
Tap the keypad desk phone button to establish an audio connection.
• Ensure there is a dial tone. Lift the desk phone handset, or press the headset button on the desk phone
to get a dial tone.
• Re-run the desk phone section of the Interactive Setup Wizard.
Q Why do I hear a low noise in the headset when there is silence at the other end?
A The headset speaker volume might be too high. To decrease the volume, slide your nger down the headset touch panel.
Q Why can’t the person on the other end hear me when I am using my desk phone?
A The clear dial tone or microphone volume settings might be incorrectly set. Re-run the desk phone section of the Interactive
SetupWizard, or read Section 3 of this guide.