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BH970 Wireless Mono DECT Headset User’s Guide 19
7. Advanced Call Management
7.1 Call Waiting
Call waiting allows a current communication software call to be placed on hold, and an incoming communication software call to be
answered (supported communication software only). Check your communication software documentation for call waiting compatibility.
Call waiting can be managed on the headset or the base.
Headset
Multifunction button
Base
Communication software keypad button
Accept incoming call and put current call on hold Press (1-2 secs) Press (1-2 secs)
Accept incoming call and end current call Tap Tap
Reject incoming call and remain on current call Double-tap Double-tap
Switch between current call and call on hold Press (1-2 secs) Press (1-2 secs)
7.2 Call Collision
Call collision occurs when there is a current call on one phone and an incoming call on another phone. (Example: you have a current call
on a communication software program and an incoming call on a desk phone connected to the same base).
Call collision can be managed on the headset or the base.
Headset
Multifunction button
Base
Keypad phone buttons
Accept incoming call and put current call on hold Press (1-2 secs) Tap incoming call´s phone button
Accept incoming call and end current call Tap
Tap current call´s phone button, then tap incoming
call´s phone button
Reject incoming call and remain on current call Double-tap Double-tap incoming call´s phone button
To switch between calls on hold, tap the multifunction button or tap the held call phone button on the base keypad.
7.3 Merging Calls
Calls on a desk phone and communication software can be merged to create a group call. There are two methods for creating a group
call: merging an outgoing call with a current call, or merging an incoming call with a current call. Both methods of merging calls are
described below.
Merge an Outgoing Call with a Current Call
Desk phone Communication software
1. While on a desk phone call, dial a new number us-
ing the communication software. The desk phone
call will be placed on hold.
2. Simultaneously press and hold the desk phone
and communication software buttons on the base
for 1-3 seconds to merge the calls. When calls are
merged, the group call indicator will change to
green.
1. While on a communication software call, tap the desk phone button on the
base. The communication software call will be placed on hold.
2. Dial a new number using the desk phone.
3. Simultaneously press and hold the desk phone and communication software
buttons on the base for 1-3 seconds to merge the calls. When calls are
merged, the group call indicator will change to green.
Merge an Incoming Call with a Current Call
Desk phone Communication software
1. While on a desk phone call, tap the communica-
tion software button to accept the incoming call.
The desk phone call will be placed on hold.
2. Simultaneously press and hold the desk phone
and communication software buttons on the base
for 1-3 seconds to merge the calls. When calls are
merged, the group call indicator will change to
green.
1. While on a communication software call, tap the desk phone button to accept
the incoming call. The communication software call will be placed on hold.
2. Simultaneously press and hold the desk phone and communication software
buttons on the base for 1-3 seconds to merge the calls. When calls are
merged, the group call indicator will change to green.
Unmerge/re-merge Calls
To unmerge or re-merge calls, simultaneously press and hold the desk phone and communication software buttons on the base keypad
for 1-3 seconds.