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TROUBLESHOOTING GUIDE
If the DVD player does not perform properly when operated as instructed in this Operating Instruction, check the player, con-
sulting the following checklist.
NOTES:
• Some functions are not available in specific modes, but this is not a malfunction. Read the description in this Operating
Instruction for details on correct operations.
• Playback from a desired track and random playback are not available during program playback.
• Some functions are prohibited on some discs.
Problem Solution Page
No power
-
Check if the AC power cord is properly connected.
-
Unplug the AC cord once, and wait for 5-10 seconds and then plug it in again.
-
-
No sound or picture
-
Check if the TV is turned on.
-
Check the video and HDMI connection.
-
Check the AUDIO/VIDEO cable connections.
-
Check if the PURE DIRECT is set to ON. If it is the case, set it to OFF
-
Check if the PROGRESSIVE mode is set correctly.
-
15, 16
13-15
17
12, 28
Distorted picture
-
Sometimes a small amount of picture distortion may appear.
This is not a malfunction.
-
Connect the DVD player directly to the TV.
-
Check if the PROGRESSIVE mode is set correctly.
-
Check the TV TYPE. (MULTI, NTSC or PAL)
-
15
12, 28
17, 28
Completely distorted picture or black/
white picture with DVD
-
Connect the DVD player directly to the TV.
-
Make sure the disc is compatible with the DVD player.
15
6
No sound or distorted sound
-
Adjust the volume.
-
Check that the speakers are connected correctly.
-
The HDMI sound is not output during PURE DIRECT or
when AUDIO MODE is set to ANALOG.
-
13-15
17, 29
No audio at digital output
-
Check the digital connections.
-
Check the audio settings.
-
Digital signals cannot be output with Super Audio CDs.
Use analog connections.
-
Area/layer of Super audio CD being played (MULTI / STEREO / CD)
does not match amplifier connections.
13, 16
29,30
13, 16
-
No image from HDMI connection
-
Check the HDMI connection. (Check the status of the HDMI related indications.)
-
Check whether the connected monitor equipment or other equipment supports
HDCP. (This player will not output a video signal unless the other equipment
supports HDCP.)
-
Connect the DVD player to the display equipment using the Audio/Video
cables (supplied), and check the HDMI settings.
-
Check whether the output format of this player (HDMI FORMAT)
matches the supported input format of other connected equipment.
-
Check if the PURE DIRECT is set to ON.
If it is the case, set it to OFF.
16, 17
16
13-16, 29
16
17
Picture freezes momentarily during
playback
-
Check the disc for fingerprints/scratches and clean with a soft cloth wiping
from centre to edge.
-
Clean the disc.
34
34
Disc cannot be played back
-
Clean the disc.
-
Ensure the disc label is facing up.
-
Check if the disc is defective by trying another disc.
-
Cancel the ratings control or change the control level.
-
Insert a correct disc that can be played back on this player.
34
17
-
31
6
No return to start-up screen when disc
is removed
-
Reset the player by turning it off, then on again.
-
The DVD player does not respond to
the remote control
-
Aim the remote control directly at the sensor on the front of the player.
-
Reduce the distance to the player.
-
Replace the batteries in the remote control.
-
Re-insert the batteries with their polarities (+/
-
signs) as indicated.
11
-
11
11
Buttons do not work or the player
stops responding
-
To completely reset the player, unplug the AC cord from the AC
outlet for 5-10 seconds.
-
The DVD player does not respond to
some operating commands during
playback
-
Operations may not be permitted by the disc.
Refer to the instructions of the disc.
6
The DVD player cannot read
CDs/DVDs
-
Use a commonly available CD/DVD cleaner to clean the lens before
sending the DVD player for repair.
34
Angle does not switch
-
The angle cannot be switched for DVDs which do not contain
multiple angles. In some cases multiple angles are only recorded for
specific scenes.
26
Playback does not start when the title
is selected
-
Check the "RATINGS" setting. 31
The password for rating level has been
forgotten
-
Enter the default password "4737", then your forgotten password will
be cleared.
31
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