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Additional information09
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Miscellaneous troubleshooting
Image or sound is interrupted or distorted
(block noise appears).
• Check the physical connections (hub, 100BASE-TX/10BASE-T, or crossed cable and other cable
quality when cabled directly to a PC). It is strongly recommended to use 100BASE-TX for playback
quality and display speed.
• When connected by a wireless LAN, check if the bit rate is sufficient.
• Check that the file complies with the supported format, bit rate or profile (see File compatibility on
page 9). Also check if the file is damaged.
• Some files that comply with one of the supported formats may not play or be displayed.
• Check if the PC is operating properly. Reboot the PC after confirming its specification and setup.
Genre (movie), Playlist (music), Album
(photo) or folder configuration differs from
one server to another.
• The configuration may change depending on server type. This is not a malfunction.
An available server is selected but cannot
be navigated.
• Check if the server is correctly set up for file sharing, if the target folder has been deleted, or if one or
more folders have been corrupted on the server.
• Check if there are too many files on the server.
Problem Remedy
Problem Remedy
It is taking a long time for the unit to start
up.
It can take up to one minute for the system to start up once you press the STANDBY/ON button.
This does not mean that the player is experiencing problems.
The power automatically switches off. The Auto Power Off function switches the player into standby if no operation is performed for 30
minutes while the player is stopped or paused. See Auto Power Off on page 43.
The remote control doesn’t seem to work. • The CONTROL IN jack on the rear panel is connected: Point the remote control at the connected
component to control this player.
• The remote control is too far from the player, or the angle with the remote sensor is too wide: Use the
remote within its operating range (see Using the remote control on page 8).
• The batteries are exhausted: Put in new ones (see Putting the batteries in the remote control on
page 8).
• If you are using an external IR receiver, you may need to set the IR RECEIVER switch (see Using an
external IR receiver with this player on page 16).
Settings are canceled. • When the power is cut due to power failure or by unplugging the power cord during operation,
settings will be canceled. See Moving the player on page 47 for proper shutdown instructions.