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E L A N H O M E S Y S T E M S
© ELAN Home Systems 2009 • All rights reserved. Page 55
DT22 INSTALLATION MANUAL
ETHERNET Control Troubleshooting Procedures
Symptom Possible Cause/s What an authorized installer can do
Not able to down-
load firmware
update.
1. Ethernet I.P. address
incorrect.
2. Router or DSL Modem
not connected or powered
up.
3. Ethernet signal path
wiring bad.
Verify Ethernet I.P. address.
Verify connectivity and Power status.
Verify Ethernet wiring.
Signal Reception Control Troubleshooting Procedures
Symptom Possible Cause/s What an authorized installer can do
No signal recep-
tion, or poor sig-
nal reception
1. Antenna not plugged in
to DT22.
2. Antenna signal path wir-
ing bad.
Verify antenna connection.
Verify antenna cable wiring
Technical Support
If, after carefully following the steps in the Troubleshooting section, you are unable to resolve issues
with the installation or operation of the DT22, please call ELAN Technical Support at 1-800-622-ELAN
(3526).