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Getting Started Connections Setup Playback Remote Control Multi-Zone Information Specifications
Symptom Cause Countermeasure Page
Cannot login
to Rhapsody.
(“Username
or Password
is incorrect” is
displayed)
• Login information is incorrect.
• Trial period has expired.
• Check if the Username for
Rhapsody has been properly
entered.
•
Re-enter the Password. (Password
is not displayed.)
• Get a full account.
www.rhapsody.com/denon/signup
38
38
66, 70
Cannnot play. • When the trial period has finished,
there is a limit to the playing time
and number of tracks that can be
played.
• Get a full account.
www.rhapsody.com/denon/signup
66, 70
Stops in the
middle of playing.
• When the trial period has finished,
there is a limit to the playing time
and number of tracks that can be
played.
• Get a full account. 66, 70
Cannot compile
Playlist.
• The AVP-A1HDCI does not
respond to playlist compilation.
• When the playlist is compiled in
“PC Application”, it is registered
to “My Library”. In this way, the
playlist can be played in AVP-
A1HDCI.
b Need full account.
–
Cannot delete
Rhapsody
Channel
registered in “My
Channels”.
• Cannot be done with AVP-
A1HDCI.
• Delete from “PC Application”. –
Cannot delete
Tracks, Playlists,
Channels
registered in “My
Library”.
• Cannot be done with AVP-
A1HDCI.
• Delete from “PC Application”.
b Need full account.
–
GXM Satellite RadioH
Symptom Cause Countermeasure Page
“CHECK XM
TUNER” is
displayed.
• The XM Mini-Tuner is not
installed or not fully seated in the
XM Mini-Tuner Dock or the XM
Mini-Tuner dock is not connected
to the AVP-A1HDCI.
• Confirm the XM Mini-Tuner is
fully seated in the dock and check
the XM Mini-Tuner dock cable is
connected to the AVP-A1HDCI.
19
”CHECK
ANTENNA” is
displayed.
• AVP-A1HDCI’s XM connector and
the XM Mini-Tuner and Home
Dock is not properly connected.
• Check that the connections are
correct.
19
Symptom Cause Countermeasure Page
Cannot connect
to network.
• The settings of the SSID
and network key (WEP) are
incorrect.
• The reception is poor and the
signals cannot be received.
• There are multiple networks and
the usable channels overlap.
• Match the network settings with
the AVP-A1HDCI’s settings.
• Shorten the distance from the
wireless LAN’s access point,
remove any obstacles and
otherwise improve visibility, then
try reconnecting. Also install
away from microwave ovens
and the access points of other
networks.
• Set the access point’s channel
settings away from the channels
used for other networks.
Alternatively, connect using a
network cable.
35 ~ 38
–
–
Played sound is
interrupted or
sound cannot be
played.
• There are multiple networks and
the usable channels overlap.
• Set the access point’s channel
settings away from the channels
used for other networks.
Alternatively, connect using a
network cable.
–
GWireless LANH
Troubleshooting