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Getting Started Connections Setup Playback Remote Control Multi-Zone Information Specifications
Symptom Cause Countermeasure Page
No sound is
produced from
center speaker.
• You are playing a monaural
source (TV, AM radio broadcast,
etc.) in the “STANDARD” (Dolby/
DTS Surround) or “HOME THX
CINEMA” mode.
• The mode is set to something
other than “STANDARD” (Dolby/
DTS Surround) or “HOME THX
CINEMA” .
50
No sound
is produced
from surround
speakers.
• The surround mode is set to
“STEREO”, “DIRECT” or “PURE
DIRECT”.
• Set to a surround playback
mode.
50 ~ 52
No sound is
produced from
surround back
speaker.
• Surround back speaker setting is
set to “None”.
• Surround mode not set to a mode
for 6.1- or 7.1-channel playback.
• Set to something other than
“None”.
• Select a surround playback
mode.
29
50 ~ 52
No sound is
produced from
subwoofer.
• Subwoofer’s power not turned
on.
• The “Subwoofer” setting at
“Speaker configuration” is set to
“No”.
• The subwoofer is not properly
connected.
• The subwoofer’s volume is
turned off.
• Turn on the subwoofer’s power.
• Set to “Yes”.
• Check the connections.
• Adjust the subwoofer’s volume
to an appropriate level.
–
29
11
–
No test tones are
produced when
main remote
control unit’s TEST
button is pressed.
• Surround mode not set
to “STANDARD” (Dolby/DTS
Surround) or “HOME THX
CINEMA” mode.
• Set to the “STANDARD” (Dolby/
DTS Surround) or “HOME THX
CINEMA” mode.
50
DTS sound is not
output.
• DVD player’s audio output setting
is not set to bitstream.
• DVD player is not compatible
with DTS sound playback.
• The AVP-A1HDCI’s “Decode
Mode” setting is set to “PCM”.
• Set the DVD player. For details,
refer to the DVD player’s
operating instructions.
• Use a DTS-compatible player.
• Set to the “Auto” or “DTS”
mode.
–
–
47
HDMI audio
signals are not
output from
speakers.
• The “Manual Setup” – “HDMI
Setup” – “Audio” setting is set to
“TV”.
• Set to “Amp”. 32
Symptom Cause Countermeasure Page
No sound is
output from
the monitor
connected
with HDMI
connections.
• The “Manual Setup” – “HDMI
Setup” – “Audio” setting is set to
“Amp”.
• Set to “TV”. 32
GAudioH
Symptom Cause Countermeasure Page
The on-screen
display does not
appear.
• The format of the GUI and TV
(NTSC or PAL) do not match.
• Match the format of the GUI and
TV.
41
No picture
appears.
• The connections between the
AVP-A1HDCI and monitor are
faulty.
• The monitor’s input setting is
wrong.
• PURE DIRECT mode is set.
• The player is connected using the
component input connectors, the
monitor is connected using the
video (yellow) or S-Video output
connectors.
• Check the connections.
• Set properly.
• Cancel the PURE DIRECT mode.
• High definition (1080i/720p) and
progressive (480p/576p) video
signals are not down-converted.
Set the player to interlace
(480i/576i) signals.
12, 13
–
52
–
No picture
appears
with HDMI
connections.
• The connections to the HDMI
connectors are faulty.
• HDMI input setting is improper.
• The monitor is not compatible
with copyright protection
(HDCP).
• The HDMI format of the player
and monitor do not match.
• Depending on the monitor you
have connected, the display may
not be correct when you set to
“Auto (Dual)”.
• Check the connections.
• Check the HDMI input setting.
• Connect a monitor that is
compatible with copyright
protection (HDCP).
• Match the HDMI format of the
player and monitor.
• Set to either “Monitor 1” or
“Monitor 2”.
12
48
12
12
32
Picture cannot be
recorded.
• Input source does not match
recorder’s video connection
connector (video or S-Video).
• The video conversion function
does not work for the REC
OUT connectors. Match the
input source and recorder
connections.
16, 17
DVDs cannot be
copied on a VCR.
–
• This is not a malfunction. Most
movie software includes copy
prevention signals and cannot be
copied.
–
GVideoH
Troubleshooting