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TROUBLE SHOOTING
TROUBLE SHOOTINGTROUBLE SHOOTING
TROUBLE SHOOTING
Problem
ProblemProblem
Problem
Cause
CauseCause
Cause
Solutions
SolutionsSolutions
Solutions
Cannot connect to network Network down Check that network is working
between a computer and the
router
Router restricts access to listed
MAC addresses
Obtain the Jupiter 6 MAC address
from MENU > SYSTEM
SETTINGS > VIEW SETTINGS
and add to router list.
NOTE:
NOTE:NOTE:
NOTE: The radio has separate
MAC addresses for wired and
wireless networks; only the
current network adaptor method
address is displayed, but the
other address can be obtained by
changing the first pair of digits
between ‘ 00’ (wireless) and
‘ 02’ (wired)
Cannot connect
to Internet
Insufficient Wi-Fi signal strength Check distance to router; see if a
computer can connect to the
network in this location
Unknown encryption method Change encryption method on
router. The radio supports WEP,
WPA, WPA2
Unusual network configuration Setup network manually through
MENU > SYSTEM SETTINGS >
NETWORK > MANUAL
SETTINGS
Firewall preventing access Check the following ports are
open: UDP and TCP ports 80 and
123; DNS port 53. Windows
shares: ports 135 – 139 and 445.
Windows Media Player: varies –
non-Microsoft firewalls may
require configuration for UPnP.