53
TROUBLESHOOTING
6
Paper misfeed.
Identify the location of the misfeed and remove the
misfed paper.
→ To remove the misfeed, see "MISFEED REMOVAL".
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Is the paper outside of the specified size and weight
range?
→ Use copy paper within the specified range.
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Paper damp?
→ Replace with dry copy paper. During periods when the machine is
not used for a long time, remove the paper from the tray and store
it in a dark place in a bag to prevent moisture absorption.
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Paper properly installed?
→ Make sure the paper is properly installed.
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Pieces of paper inside machine?
→ Remove all pieces of misfed paper.
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Is too much paper loaded in the tray?
→ If the stack of paper is higher than the indicator line on the tray,
remove some of the paper and reload so that the stack does not
exceed the line.
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Do some sheets of paper stick together?
→ Fan the paper well before loading it.
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Do the guides on the bypass tray match the width of the
paper?
→ Adjust the guides to match the width of the paper.
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Is the bypass tray extension pulled out?
→ When loading a large size of paper, pull out the extension.
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Is the bypass paper feed roller dirty?
→ Clean the roller.
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Is 5-1/2"x8-1/8" paper loaded in paper tray 2 or in the
250-sheet or 2 x 250-sheet paper feed unit?
→ 5-1/2" x 8-1/8" size paper must be loaded in paper tray 1 or the
bypass tray.
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Original size not selected
automatically.
(When the SPF/RSPF is installed.)
Does the original include any large black solid areas?
→ If the original includes any large black solid areas, the original
size may not be detected automatically. Use the [ORIGINAL SIZE
ENTER] key to select the paper size.
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Is the machine directly exposed to sunlight?
→ Install in a location that is not exposed to sunlight.
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Copies are smudged or dirty.
Is the underside of the document cover/SPF/RSPF dirty?
→ Clean regularly.
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Original smudged or blotchy?
→ Use a clean original.
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White or black lines appear on
copies.
Is the scanner glass in the SPF/RSPF dirty?
→ Clean the long, narrow glass in the SPF/RSPF.
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Is the transfer charger dirty?
→ Clean the transfer charger.
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Problem Cause and solution Page
