58
TROUBLESHOOTING
Unable to Scan the Image.
If scanning is not possible, shut down your computer,
turn off the machine’s power switch, and unplug the
machine’s power cord. Next, start your computer, restore
power to the machine, and try scanning again. If scanning
is still not possible, check the following items.
-
Is your application TWAIN/WIA compliant?
→ If your application is not TWAIN/WIA compliant, scanning will not
be possible. Make sure your application is TWAIN/WIA
compliant.
00
Have you selected the scanner driver of the machine in
your application?
→ Make sure that the machine’s scanner driver is selected in your
TWAIN-compliant application.
00
Have you specified all scanning preferences
appropriately?
→ Scanning a large area in full color at high resolution results in a
large amount of data and extended scanning times. The scanning
preferences should be set appropriately for type of original to be
scanned, i.e., Text, Text/Graphics, Photograph, Color, or Black &
White.
00
Is there enough computer memory?
→ Your computer may not have enough available memory to hold
the document you want to scan. Lower the scan resolution.
To scan a 11" x 17" original in full color at 600 dpi, the Dual
function board and the 256 MB memory option are required.
00
Do you have Administrator rights?
→ To use the machine to scan into Windows 2000/XP, you must log
on as an Administrator.
00
Problem Cause and solution Page
