55
TROUBLESHOOTING
6
PRINTING AND SCANNING PROBLEMS
Problem Cause and solution Page
The machine does not print.
(DATA indicator does not blink.)
Is the machine set to ONLINE mode?
→ Press the [ON LINE] key to turn on the ON LINE indicator.
00
Correct printer cable properly connected between the
machine and your computer?
→ Check both ends of the printer cable and make sure you have a
solid connection. Try a known good cable. For information on
cables, see "SPECIFICATIONS".
00
The machine does not print.
(DATA indicator was blinking.)
Copy job being performed?
→ Wait until the copy job is complete.
00
Printing is slow.
Simultaneous use of two or more application software
programs?
→ Start printing after quitting all unused application software
programs.
00
Is the machine connected to a USB 1.1 port (when the
Dual function board is installed)?
→ If the printer driver for the Dual function board is installed, the
machine must be connected to a USB 2.0 port to attain full
printing speed.
00
The printed image is light and
uneven.
Is the paper loaded so that printing takes place on the
front side of the paper?
→ Some paper types have a front and back side. If the paper is
loaded so that printing takes place on the back side, toner will not
adhere well to the paper and a good image will not be obtained.
00
Does the paper size setting in the printer driver match the
size of the loaded paper?
→ Click the Paper tab in the printer driver and make sure the paper
size setting is the same as the paper loaded in the machine.
00
The printed image is dirty.
Are you using paper that is outside the specified size and
weight range?
→ Use copy paper within the specified range.
00
Paper damp?
→ Replace with dry copy paper. During periods when the machine is
not used for a long time, remove the paper from the tray and store
it in a dark place in a bag to prevent moisture absorption.
00
Did you set sufficient margins in the paper settings of
your application?
→ The top and bottom of the paper may be dirty if the margins are
set outside of the specified print quality area.
→ Set the margins in the software application within the specified
print quality area.
00
