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Error Messages
Main Unit
If any of the messages below appear on the Display window of the Main Unit, check the following table to solve the
problem. If any problem persists, consult your nearest Sony dealer.
Message Cause Corrective action
PROTECTOR ZONE1 Protective device in zone 1 has been activated. Turn off the Main Unit and check the speaker hookup.
PROTECTOR ZONE2 Protective device in zone 2 has been activated. Turn off the Main Unit and check the speaker hookup.
PROTECTOR ZONE3 Protective device in zone 3 has been activated. Turn off the Main Unit and check the speaker hookup.
PROTECTOR ZONE4 Protective device in zone 4 has been activated. Turn off the Main Unit and check the speaker hookup.
PROTECTOR ZONE5 Protective device in zone 5 has been activated. Turn off the Main Unit and check the speaker hookup.
PROTECTOR ZONE6 Protective device in zone 6 has been activated. Turn off the Main Unit and check the speaker hookup.
FAN STOP
The fan does not rotate. Turn off the Main Unit and check that if any objects are
inside the fan unit.
CONNECTION ERROR
A communication error with the A/V Receiver An error occurred due to an unsupported connection.
STR
(STR) has occurred.
CONNECTION ERROR
A communication error with the DVD MEGA An error occurred due to an unsupported connection.
DVD MEGA
CHANGER has occurred.
CONNECTION ERROR
A communication error with the CD MEGA An error occurred due to an unsupported connection.
CD
MEGA
CHANGER has occurred.
CONNECTION ERROR
A communication error with the computer has An error occurred due to an unsupported connection.
PC
occurred.
CONNECTION ERROR
A confirmation error with the RF Remote Ask your nearest Sony dealer.
RF REMOTE
Control has occurred.
EEP ACCESS FAIL
The Main Unit failed to access the EEPROM. Ask your nearest Sony dealer.
MEMORY FULL
The Memory capacity for storing EEPROM Some remote codes cannot be learned even if the memory
code has been exceeded during the remote capacity used for learning has not been exceeded.
code learning.
Keypad
If any of the messages below appear on the display window of the Keypad, check the following table to solve the problem.
If any problem persists, consult your nearest Sony dealer.
Message Cause Corrective action
CONNECTION NOT The Keypad failed to communicate with Turn off the Main Unit and check the CAT5 connections.
ESTABLISHED the Main Unit.
PROTECTOR Protector is detected by the Main Unit. Turn off the Main Unit and check the speaker connections.
FAN STOP The fan of the Main Unit does not rotate. Turn off the Main Unit and check that the ventilation holes
are not covered.
PLEASE CHECK Mode selector switch setting is wrong. Check that the Mode switch on the rear panel of the
MODE SELECTOR Keypad is in the correct position.
CANNOT ACCESS NOW Multiple Keypads tried to access Wait for a few seconds and try again.
the same source component.
SOURCE NOT AVAILABLE! An inactive source was selected. Select the appropriate source connected to the Main Unit.
LOCKED BY OTHER ZONE
The selected source was locked by another You cannot operate a locked source until it is unlocked.
zone.
LOCKED BY MAIN ZONE
The selected source was locked by the main You cannot operate a locked source until it is unlocked.
zone.
NOT USED
An inactive button was selected. Some buttons are not assigned for certain sources.
ex.) PLAY cannot be operated in the TUNER position.