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US
Network connection
USB Wireless LAN Adapter
(BDV-HZ970W only)
Other
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Symptom Problems and solutions
The system cannot connect to the
network.
• Check the network connection (page 28) and the network settings (page 64).
You cannot connect your PC to
the Internet after [Wi-Fi
Protected Setup (WPS)] is
performed.
• The wireless settings of the router may change automatically if you use the Wi-
Fi Protected Setup function before adjusting the settings of the router. In this
case, change the wireless settings of your PC accordingly.
You cannot connect the system
to your wireless LAN router.
• Check if the wireless LAN router is on.
• Depending on the usage environment, including the wall material, radio wave
reception conditions, or obstacles between the system and the wireless LAN
router, the possible communication distance may be shortened. Move the
system and the wireless LAN router closer to each other.
• Devices that use a 2.4 GHz frequency band, such as a microwave, Bluetooth, or
digital cordless device, may interrupt the communication. Move the unit away
from such devices, or turn off such devices.
The desired wireless router is not
detected even if [Scan] is
performed.
• Press RETURN to return to the previous screen, and try [Scan] again. If the
desired wireless router is still not detected, press RETURN to select [Manual
registration].
The message [A new software
version has been found on the
network. Perform update under
“Network Update.”] appears on
the screen when turning the
system on.
• See [Network Update] (page 59) to update the system to a newer software
version.
Symptom Problems and solutions
The system cannot connect to the
network or the network
connection is unstable.
• The distance between the unit and the wireless LAN router is too far (page 28).
• Change the USB Wireless LAN Adapter position.
• Set [RF Change] in [S-AIR Settings] of [System Settings] to [Off], and change
the S-AIR ID of the unit and S-AIR sub unit (page 49).
Symptom Problems and solutions
“Exxxx” appears in the front
panel display.
• Contact your nearest Sony dealer or local authorized Sony service facility and
give the error code.
Symptom Problems and solutions