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E-20
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■ Open Accessory
Symptom Possible cause
●No sound is
produced.
●The device is not playing.
●The device is not properly
connected to the unit.
●The AC power lead of the
unit is not plugged in.
●Device will not
charge.
●The device is not making
full contact with the USB
terminal.
■ iPod, iPhone or iPad
Symptom Possible cause
●No sound is
produced.
●The iPod, iPhone or iPad is
not playing.
●The iPod, iPhone or iPad is
not properly connected to
the unit.
●Is the AC power lead of the
unit plugged in?
●USB terminal do not
support video.
●iPod, iPhone or iPad
will not charge.
●The iPod, iPhone or iPad is
not making full contact with
the connector.
●Using iPod (3rd
generation).
●The iPod or iPhone is not
supported. Refer to page
10 for compatible models.
●“This accessory is
not made to work
with iPhone” or “This
accessory is not
supported by iPhone”
appears on iPhone
screen.
●The iPhone battery is low.
Please charge the iPhone.
●iPhone is not properly
docked.
■ CD player
Symptom Possible cause
●Playback does not
start.
●Playback stops in
the middle or is not
performed properly.
●The disc is loaded upside
down.
●The disc does not satisfy
the standards.
●The disc is distorted or
scratched.
●Playback sounds are
skipped, or stopped in
the middle of a track.
●The unit is located near
excessive vibrations.
●Very dirty disc has been
used.
●Condensation has formed
inside the unit.
■ USB
Symptom Possible cause
●Device cannot be
detected.
●Is there any MP3/WMA le
available?
●Is the device properly
connected?
●Is it an MTP device?
●Does the device contain
AAC le only?
●Playback does not
start.
●Is it a copyright protected
WMA le?
●Is it a false MP3 le?
●Wrong time display.
●Wrong le name
display.
●Is Variable Bitrate le
being played back?
●Is the File Name written
in Chinese or Japanese
characters?
■ Tuner
Symptom Possible cause
●The radio makes
unusual noises
continuously.
●The unit placed near a TV
or computer.
●The FM aerial is not
placed properly. Move the
aerial away from the AC
power lead if it is located
nearby.
■ Condensation
Sudden temperature changes, storage or operation in an
extremely humid environment may cause condensation
inside the cabinet (CD pickup, etc.) or on the transmitter
on the remote control. Condensation can cause the unit to
malfunction. If this happens, leave the power on with no
disc in the unit until normal playback is possible (about 1
hour). Wipe off any condensation on the transmitter with a
soft cloth before operating the unit.
■ If problem occurs
When this product is subject to strong external interfer-
ence (mechanical shock, excessive static electricity, ab-
normal supply voltage due to lightning, etc.) or if it is oper-
ated incorrectly, it may malfunction.
If such a problem occurs, do the following:
1 Set the unit to the stand-by mode and turn the power
on again.
2 If the unit is not restored in the previous operation, unplug
and plug in the unit again, and then turn the power on.
Note:
If neither operation above restores the unit, clear all the
memory by resetting it.
Troubleshooting chart (continued)