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Resetting and Locking Your Phone Through SMS
When your phone is lost or stolen, you can erase your important
personal information (such as Contacts entries, call history, and
messages) and lock your phone by sending a special formatted SMS
message to your phone.
From your computer, sign on to
www.sprint.comand send a message to
your phone (input your 10-digit Sprint PCS Phone Number) in the
following format:
\ \ RESET **<Passcode>** RESET
<Passcode> – your defined passcode. The default passcode is your
phone’s 11-digit ESN (Electronic Serial Number), which is
written on the package or on the phone itself.
The locked phone will display the following message:
“If found, please call Sprint Customer Service 1-888-211-4727.”
Note:To send a message from mailer software, input your 10-digit Sprint PCS Phone
Number followed by “@messaging.sprintpcs.com.”
To activate this feature, the following presetting is required:
1. Press to access the main menu.
2. SelectSettingsand press .
3. SelectSecurityand press .
4. Enter your lock code.
5. SelectOthersand press .
6. SelectFound Me and press .
7. SelectReset/Lockand press .
8. SelectEnableand press .
To unlock a phone that has been locked through SMS, bring the phone to
a Sprint Store.
Changing the Passcode
To change the passcode for the special formatted SMS messages:
1. Follow steps 1-6 above.
2. SelectChg Passcode and press .
3. Enter new passcode (11 digits).
4. Reenter the new passcode.
Section 2C: Setting Your Phone’s Security 66