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RQTV0141
Troubleshooting guide
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the remedies
indicated in the chart do not solve the problem, consult your dealer for instructions.
Power Page
Unresponsive or inoperable function
Specific operation undesirable or unexpected
Subtitle
Marker
No power. ≥Insert the AC power supply cord securely. 5
The unit is automatically
switched to the standby mode.
≥The unit was switched to standby by the sleep timer or auto-off function. 28
No response when buttons are
pressed.
≥This unit cannot play discs other than the ones listed in these operating
instructions.
≥Some operations may be prohibited by the disc.
≥
The unit may not be operating properly due to lightning, static electricity or
some other external factor.
Turn the unit off and then back to on. Alternatively,
turn the unit off, disconnect the AC power supply cord, and then reconnect it.
≥Condensation has formed: Wait 1 to 2 hours for it to evaporate.
≥[DivX] If playing DivX VOD content, refer to the website where you purchased
it. (E.g.: www.divx.com/vod)
10, 18
—
—
—
31
No operations can be performed
with the remote control.
≥Check that the batteries are installed correctly.
≥The batteries are depleted: replace them with new ones.
≥Aim the remote control at the remote control sensor and operate.
≥The remote control and main unit are in different modes.
Change the remote control mode to match the main unit mode.
6
6
6, 8
29
Cannot play DVDs. ≥“CD MODE” is on. Press and hold [jCD MODE] to turn “CD MODE” off. 14
No picture or sound. ≥Check the video or audio connection.
≥Check the power or input setting of the connected equipment.
≥Check that the discs has something recorded on it.
4, 5
—
—
You have forgotten your ratings
password.
Reset all the settings to factory
preset.
≥While stopped and “DVD/CD” is the source, press and hold [∫, STOP] on the
main unit and [S10] on the remote control until “Initialised” disappears from
the television. Turn the unit off and on again.
All settings will return to the default values.
—
It takes time before play starts.
[MP3]
[DivX]
≥Play may take time to begin when an MP3 track has still picture data. Even
after the track starts, the correct play time will not be displayed. This is normal.
≥This is normal on DivX video.
—
—
Folders deeper than the eighth
layer on a data disc are not
displayed correctly.
[WMA] [MP3] [JPEG]
[MPEG4] [DivX]
≥Folders deeper than the eighth layer are displayed as the eighth layer. —
A menu screen appears during
skip or search. [VCD]
≥This is normal for Video CDs. —
Playback control menu does not
appear. [VCD]
with playback control
≥Press [∫] twice and then press [1,DVD/CD]. —
The program and random play
functions do not work. [DVD-V]
≥These functions do not work with some DVD-Videos. —
Programmed items are not
played. [DVD-V]
≥Some items cannot be played even if you have programmed them. —
Scenes are skipped
intermittently. [DVD-V] ]DVD-VR]
≥If you change the volume or sound field/quality setting during “Advanced Disc
Review”, the function continues without the on-screen display.
Press [1, DVD/CD] to cancel the function.
20
Subtitle position is wrong. ≥Adjust the position. (“Subtitle Position” in “Display Menu”.) 21
No subtitles. ≥Display the subtitles. (“Subtitle” in Main Menu.)
≥Subtitle may not be displayed depending on the disc.
19
—
Cannot add markers. ≥You cannot add markers with DVD-RAM or DVD-R/-RW (DVD-VR) discs.
≥If the disc’s elapsed play time does not appear on the unit’s display, you
cannot add markers.
—
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Troubleshooting guide
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