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DR500 (E-41)
Rev. C 10/94
Troubleshooting Tips
The troubleshooting tips found on the following pages were designed to help you diagnose and correct
minor problems in the unlikely event that you experience difficulties with your DBS DR500 system.
Possible problems, arranged alphabetically, are followed by solutions that should help you to troubleshoot
any DBS DR500 difficulties.
If you try all the suggested solutions and nothing works, call your DMX affiliate, as they are equipped to
diagnose and correct your DBS system and DR500 Receiver problems.
Problem Possible Causes Solutions
Authorized indicator is
NOT lit green
You are not authorized to receive the current
channel.
Tune to an authorized channel. Contact
your DMX affiliate if you wish to receive
the music channel.
DR500 Receiver does
not work
DR500 is not plugged in. Check that the DR500 is plugged into an
AC power outlet.
The AC outlet is off. Turn the AC outlet on.
The AC outlet is not working. Switch the DR500 power cord to another
outlet. Have a professional electrician
check the outlet.
The AC outlet is not providing the required
power. (You may be experiencing a power
brown out in your area.)
Operate the DR500 from a 120 V, 60 Hz
outlet only. Have a professional electrician
check the outlet.
The DBS system is not correctly installed, the
satellite dish antenna is not pointed at the
satellite.
Check the DBS system for proper
operation and that the satellite dish is in
the correct position (refer to Section 1).
DR500 Receiver
shows a distinct
change in operation or
is not operating
normally
The DR500 may need to be serviced. Unplug the receiver from the wall outlet.
Wait 30 seconds. Plug the DR500 back
into the outlet. Check the DR500’s
performance. If the DR500 still performs
poorly, contact your DMX affiliate.
LNB PWR Indicator
Flashing
The cable connecting the DR500 to the satellite
dish is shorted.
Disconnect the cable from the unit and
wait 30 seconds. If the Fault light turns
off, replace the cable. If the Fault light
flashes, contact your DMX affiliate.
There is a problem with the satellite dish LNB. Contact your DMX affiliate.
Music stops briefly or
is distorted
The audio signal for the particular music
channel was temporarily interrupted by a
technical problem.
Select another music channel or wait for
the music to begin again.
Poor satellite signal quality sometimes due to
sunspots or inclement weather.
Wait for the music to begin again. If this is
a frequently re-occuring problem, contact
your DMX affiliate.
The DR500 was subjected to excessive
vibration or movement.
Ensure that the DR500 is in an appropriate
location away from vibration or movement
that may cause the music to stop
momentarily.