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SYMPTOM SOLUTION
No dial tone. • Make sure the telephone line cord is connected
properly to the modular wall jack.
No power on the • Make sure the battery pack is properly connected
handset. inside the handset.
• The handset may need recharging, recharge handset.
Handset does not • Make sure the charging contacts on both the base and
charge. handset are in contact during charging.
• The charging contacts may be dirty, clean with alcohol-
moistened cloth.
• The battery may not be good anymore, replace battery.
Range is limited. • Move the base so it is centrally located in your residence
or office and make sure the base is not located near an
appliance.
Call received • The handset may need recharging, recharge handset.
flutters or fades.
Handset not • These handsets are designed so if another handset
working. is being used, the other ones cannot join the
conversation, unless the call is transferred to them.
• Additional handset(s) must be registered as described in
this manual.
• Could be a problem with the wall jack, try another one.
Cannot hear ringer. • Ringer volume may be too low, raise ringer volume.
• Make sure the telephone line cord is connected
properly to the modular wall jack.
Caller ID information • You must subscribe to Caller ID service.
does not appear.
• You must let the phone ring twice before answering.
• Unit needs to be reset, see page 35.
Time does not • If you subscribe to Caller ID service, the time and date
automatically set. will automatically set during the first call. If you do not
subscribe to Caller ID service, you must set manually.
Alarm does not • Alarm must be set and set to on (see manual).
turn on.
• The time must be set before using the alarm.
• The alarm volume may be too low, raise alarm volume.
Unit will not memory • Directories not set properly, reset as per manual.
dial.
• If power is lost for a long time, the directories may be lost
and need to be reprogrammed.
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TROUBLESHOOTING GUIDE
MCD4300BT.2002.O/M.QXD 4/19/02 9:57 AM Page 34