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Troubleshooting
Video/PowerTouch
Video
I can’t see the program I’m playing on the TV.
There wasn’t any video output to my VCR when I recorded
• Check that the correct video input on the TV is selected.
• Check that the video software you record does not have copy guard
protection.
• All Zone B inputs must be composite. S-Video is not supported in
Zone B.
PowerTouch
I don’t see icons for all my devices.
You must identify devices for PowerTouch control for them to appear in
the icon bar on PowerTouch. See Chapter Two of the Connections and
Setup Guide.
I don’t see icons for all the devices I set up.
Some of the device icons appear only when PowerTouch is set up to con-
trol Zone A and some appear only when PowerTouch is set up to control
Zone B. See “Why Don’t I See All My Devices?” on page 92 of this manual.
When I select a device icon, I don’t see any commands.
• When you start PowerTouch for the very first time, all the possible
icons appear. If you select any of them, there will be no commands in
the command area. You must set up PowerTouch before you can be-
gin controlling devices. See Chapter Two of the Connections and Setup
Guide.
• Re-enter the setup code for the device. See Chapter Two of the Con-
nections and Setup Guide.
My PowerTouch is slow to respond—sometimes I have to press but-
tons or select commands several times.
• If PowerTouch is in sleep mode (the screen is blank), the first button
press “wakes it up”. The second press performs the action.
• Your PowerTouch supports 2-way communication with the receiver. If
the Two-way communication indicator on the front of the receiver is lit,
PowerTouch is receiving information. It cannot transmit your new com-
mand until it is finished receiving information from the receiver.